Front of House Staff
2 weeks ago
As a Front of House member at Firestone Artisan, a popular New York-style pizza slice shop located in the Haymarket Metro in Newcastle City Centre, you will play a crucial role in ensuring exceptional customer service and maintaining a presentable and organised environment. You will be responsible for various tasks, including taking customer orders, operating delivery platforms, and the general upkeep of the shop.
**Responsibilities**:
Customer Service:
- Greet customers with a friendly and welcoming demeanor.
- Taking customer orders, ensuring excellent service at all times.
- Provide information about menu items, ingredients, and specials upon request.
- Handle customer queries, resolve complaints, and ensure customer satisfaction.
- Maintain a clean and organised front-of-house area for a pleasant dining experience.
Delivery Platforms:
- Operating delivery platforms such as Deliveroo, JustEat, and UberEats.
- Process online orders promptly and accurately.
- Coordinate with delivery drivers to ensure orders are packed and ready for delivery.
- Maintain effective communication with delivery platforms and customers and resolve any issues that may arise.
Shop Upkeep:
- Ensure the cleanliness and tidiness of the shop at all times.
- Clean and sanitise work areas, including counters, tables, and equipment.
- Monitor inventory levels of supplies, including napkins, utensils, and cleaning materials.
- Assist with re-stocking and replenishing food and beverage items as needed.
- Follow proper food safety and hygiene procedures to maintain a safe working environment.
Teamwork:
- Collaborate with fellow crew members to ensure efficient operations.
- Communicate effectively with team members and managers to provide exceptional service.
- Assist colleagues during busy periods and support them in their tasks.
- Contribute to a positive and supportive team atmosphere.
**Requirements**:
- Prior experience in a customer service or food service role is preferred but not essential.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and in a fast-paced environment.
- Strong attention to detail and accuracy.
- Flexibility to work evenings, weekends, and holidays as needed.
If you are passionate about delivering outstanding customer service, maintaining a clean and organised workspace, and being part of a dynamic team, we would love to hear from you. Join us at Firestone Artisan and help us provide the finest New York-style pizza slice experience in Newcastle City Centre
**Job Types**: Part-time, Zero hours contract
Part-time hours: 12 - 30 per week
**Salary**: £10.45 per hour
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
- Weekends only
Ability to commute/relocate:
- Newcastle upon Tyne, NE1 7PF: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Catering: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (required)
- Bartending: 1 year (preferred)
Work Location: In person
Application deadline: 18/08/2023
Expected start date: 21/08/2023
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