7.5t Driver

**_Recra is working in partnership_** with a British multinational manufacturer of equipment for construction, agriculture, waste handling, and demolition.

**Main Purpose of the Role**:
As part of the Management team of the Company, the role has full responsibility for the development of strategies for the long-term profitable growth of the Parts and Service business; delivering optimum levels of Parts and Service profit contribution; ensuring the effectiveness of product supply and technical support within our client's territory area for after-market business. Additional responsibilities of this role include such activities as developing your staff, mentoring, and providing career coaching; motivating your staff, individually and as a group; understanding and supporting diversity; and establishing an effective team.

**Duties/Responsibilities**:

- Build strong and positive relationships with customers.
- Build and document knowledge about the customer business on an as-and-when basis.
- Feedback on any important customer information to the Company.
- Present a professional image and portray a polite and courteous manner at all times.
- Meet and exceed customer expectations whilst maintaining profitability.
- Answer all incoming calls efficiently (answer with confidence in yourself, in your colleagues, and in your Company, and take ownership of those calls).
- To ensure a market-leading level of customer service and customer satisfaction.
- To implement business improvements that deliver service revenues and profitability in line with the company business plan.
- Responsible for health, safety & environmental standards within the parts, service, and engineering operations.
- Provide strategic direction to the service business that supports the overall construction equipment group strategy, and contributes to the overall strategic objectives and the general management of the company.
- To provide policy and guidance on all parts, service, and engineering issues.
- To support the work to establish parts and service offerings appropriate to the company after-market, in conjunction with the Product Support Director.
- To provide leadership to a team of professionals in line with the company's expected code of conduct.
- To manage issue resolutions that meet customer and business operational expectations.
- To develop the parts, service, and engineering management team to work effectively in a multi-functional organization and be able to support the full range of company strategic objectives.
- To represent the company in parts, service, and engineering forums internally and externally.
- To ensure the appropriateness of Technical Training and Warranty cost management.
- To generate business plans and forecasts, along with analysis of results and special investigations.
- Strong leadership skills and ability to manage a team of professionals.
- Strong personal credibility and well-developed interpersonal / customer relationship skills.
- Strong commercial awareness, networking skills, and knowledge of customers.
- Understanding conflicting needs and achieving satisfactory commercial solutions without compromising customer satisfaction or the interests of the business.
- Self-motivation, a proactive approach, and use of initiative with the ability to work independently and drive changes to deliver results.
- Highly numerate and literate, with a structured and logical approach, combined with lateral thinking.
- Ability to act decisively, but in a measured way, with tact and facilitate decision-making at appropriate levels in the organization.
- A good level of technical & engineering understanding.
- Excellent communication skills (listening, informing, presenting).
- Courage and integrity.
- Strictly adhere to company credit control procedures.
- Ensure all staff operates systems, which maximize customer satisfaction.
- Appropriate reporting to Senior Management.
- Carry out all work practices in line with company health and safety policy and adhere to all company policies in accordance with the Company handbook terms and conditions of employment.
- Contribute to overall success through teamwork and good communication within the company.
- Provide excellent customer service.

**Abilities, Skill Set, and Experience**:
**Essential**:

- Proven record of working within a Customer sales/service environment.
- Possess leadership skillset.
- Honest, reliable, trustworthy, and a good timekeeper.
- Ability to communicate efficiently at all levels - verbally, in print, and on the telephone.
- Possess excellent negotiation skillset.
- Ability to work well as part of a team.
- Ability to work well on own initiative.
- Be detail-oriented.
- Be able to Multitask and handle several Customer demands at any given time.
- Be able to manage time and projects effectively.
- Be motivated and focused.
- Be professional, cheerful, cooperative, and flexible at all times.
- Have knowledge and experience in using Microsoft Office Softw