School Success Coach

2 weeks ago


Exeter, United Kingdom Sparx Ltd Full time

**Location: Remote but with at least 16 office (Exeter) days per year**
**Term: Permanent, Full Time**
**Salary: Competitive, dependent on experience**
**Closing date: 3rd September 2023
**About you**

Do you relish finishing every day knowing you’ve made a real difference to people? Do you have a deep passion for education but feel like you’re currently unable to make the impact you want? Are you hampered by too many competing pressures on your time? Want to work with like-minded, positive, driven individuals (who like a chuckle and don’t take themselves too seriously)?

We'd love you to join us if any of this sounds like you. We believe that those who can teach, can do, and we need real teachers shaping the future of education. You know why you got into the profession, and we want to harness that drive to help you make a difference to millions of children.

**About Sparx Learning**

We're a collaborative and dedicated team on a mission to unlock students' potential by developing a love of learning. With good habits, hard work, and support, young minds can flourish, embracing the transformative power of education. We're already impacting 2,000 schools, 1.8 million students, and 30,000 teachers across 23 countries in maths, literacy, and science. Innovation drives us forward, as we ambitiously expand to positively impact even more young people's lives. Join us on this exciting mission of growth and empowerment

Together, we’re:

- Agile - we view change as an opportunity to continually improve. We adapt with pace, enthusiasm and determination
- Empathetic - we listen to and try to think like others to aid our understanding and to enhance learning
- Data Driven - we use data to make informed decisions to help solve the problems that really matter
- United - we harness our collective and individual genius, and trust in each other’s Strengths.

Our culture is all about learning and innovation, and we know that diverse teams that bring together different experiences and perspectives make better decisions and have better ideas.

At Sparx, we are respectful and inclusive and we welcome diversity across a broad range of backgrounds and characteristics, including, but not limited to, race, gender, age, and neurodiversity, in order to relate to our entire customer base. For this reason, we’d really love to hear from you even if you don’t currently see yourself represented at Sparx.

**The role**

Join Sparx Learning’s Schools Success Team as a School Success Coach, where you’ll be on the front line working with the real humans whose lives you’ll be improving. You will proactively support our schools to help them get maximum impact from Sparx Learning products and maximum learning for their students

You will focus on either Sparx Maths Homework or Sparx Reader initially, with potential opportunities to work on other Sparx products in the future. Your role will involve supporting schools from initial setup to renewal, providing excellent end-to-end customer service, and building a user community to aid customer retention and expansion.
You will act as a touchpoint between internal teams and school stakeholders, working to continuously improve customers’ product understanding and usage. You will listen carefully and deeply understand your customers’ experience so that you can coach them to achieve their goals and can advocate for them within the company.

**Some key responsibilities**
- Provide proactive support, coaching, and advice to schools, using data to discover opportunities to improve customer usage and to measure the efficacy of your interventions.
- Confidently train school and department leaders to use Sparx Learning products, pointing out the key features and benefits to their school.
- Develop and maintain successful, sustainable relationships with key stakeholders in our schools such as Heads of Department, Headteachers, and School Group Leaders.
- Effectively handle escalated customer queries that arise from first-line support and direct school interactions.
- Collaborate with Product, Insights and Engineering teams to support the effective journey of new customers from onboarding to ongoing support.
- Communicate customer feedback, insights and common training needs to internal teams to continually improve our product and service.
- Stay up-to-date with what’s going on in Sparx, in our schools, and with trends in the market and education.
- Continuously reflect on and improve your training delivery, customer communication and processes to scale and optimise our support offering

**Experience, skills and qualifications**

Even If you feel you may not match all the criteria below, we would still love to hear from you. We are looking for someone who has a passion for education, is proactive, and is driven to learn new skills, with Sparx supporting you to reach your full potential.

Essential
- Current knowledge of the UK secondary education system and EdTech solutions
- Experien


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