Administrator (Osa)

Your new role

Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a Administrator you will be playing an important part in the journey, supporting the delivery teams to get furniture to a customer's home.

The Administrator role is a crucial support to the teams throughout the CDC, you would be supporting with the administrative tasks
- using our in-house stock management systems, taking inbound calls from our drivers and problem solving anything needed within the depot.

What you'll be doing
- Handling and inputting customer data sensitively, keeping in line with data protection policies
- Arranging customer deliveries where necessary
- Inbound and outbound calls to the driving teams and occasionally customers too
- Escalation of any delivery issues to the depot manager
- Helping with any ad hoc tasks
- Working the same 4 on 4 off shift pattern as the delivery and warehouse teams in order to be able to provide constant support

The role is for you if...
- You take pride in your work and prioritise safety - of yourself and those around you
- You like variety in your day and the occasional challenge
- You’ve got a dedicated work ethic and want to be recognised and rewarded for it
- You want to work in an environment where everyone is welcome and can have fun
- You enjoy working as part of a wider team
- You have excellent written and oral communication skills
- You have the ability to problem solve and think on your feet
- You have excellent IT skills
- You can multitask and prioritise where needed
- You have worked within a customer service or administrative role before

About The Sofa Delivery Company

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.

We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.

Our installation experts are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other.

Whether you’re in the warehouse, out on the road, or in a customer’s home, at SoDelCo, you’ll deliver moments that matter.

We’re an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome

The Sofa Delivery Company Benefits
- A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.
- Fantastic 5 in 7 day rota nearest and dearest, however your first two weeks will be 5 day training
- 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
- Access to a wide range of perks, including amazing retailer and days out discounts
- We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
- Free, on-site, physio sessions
- Company Pension Scheme
- Group Sharesave Scheme
- Life Assurance & Company Sick Pay
- Enhanced maternity, paternity and adoption leave

Pay: £24,875.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

**Experience**:

- Warehouse experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person