Telecaller

**Responsibilities**:

- Answering phones and explaining the product and services offered by the company.
- Contacting existing customers as well as prospective customers.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Making recordings of all calls.
- Taking and processing requirements in a professional manner.
- Maintaining the database of the customers on a regular basis.
- Suggesting solutions based on customer’s needs and requirements.

**Requirements**:

- Experience in Telecalling.
- Great interpersonal skills.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Ability to manage and handle multiple tasks.
- Outstanding problem-solving skills.
- Exceptional attention to detail.
- Hard-working individual.
- Good time management abilities.
- Strong decision-making skills.
- Ability to tolerate stress and pressure.

**Job Types**: Full-time, Part-time, Permanent, Apprenticeship, Volunteer, Internship
Contract length: 12 months
Part-time hours: 48 per week

**Salary**: £7.15-£10.57 per hour

**Benefits**:

- Company events
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- RAYLEIGH: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Expected start date: 20/02/2023