Account Support

4 weeks ago

Newtownards, United Kingdom Thyssenkrupp Materials UK Full time

Here at our Newtonards site, we have a new opportunity for an Account Support team member to join us where you will be managing a Key Customer account. In this role you will provide, efficient co-ordination of sales right through from order execution to delivery as per the customer’s instructions and company’s operational ability. You will be responsible for monitoring contracted stock levels and maintaining optimum levels based on actual utilisation and predictions from the customer. You will be the point of contact for the customer where all enquires will be managed efficiently, resolving problems within a short response time. Regular contact will be made also with internal departments establishing and maintaining excellent working relationships.

**This role is a total of 38.5 hours a week**

**Mon-Thurs - 8:30am-16:30 and Friday 8-12:30**

**Key duties**:

- Load orders from call off/purchase order and co-ordinate to achieve on time delivery to customer/sub-contractor base
- Regular contact with customer, by telephone and emai
- Prepare delivery/export paperwork.
- Maintain customer and supplier order books and reporting on delivery performance
- Work closely with other team members, Operational, Quality, Finance and Credit Control departments to maintain smooth running of account
- Monitoring customer accounts using reports from SAP
- Contribute to the control and maintenance of contracted stock levels in accordance with meeting customer requirements and company’s objectives
- Reporting monthly performance in line with set KPI’s
- Prepare and follow up quotations to maximise revenue and profitability
- Work within the company’s financial and administrative procedures regarding health and safety and environmental practices

**Qualifications, Experience & Skills**
- Relevant experience of administration liasing directly with customers and problem solving
- Good communicator and interpersonal skills
- Well organised and the ability to work under pressure and multitask
- Keen eye for detail and excellent data accuracy
- Computer literacy; especially Excel spreadsheets (formulae), Word and Outlook
- Ability to make calculations for customers orders
- Highly motivated and the ability to encourage others
- Excellent customer service by telephone and personally and ability to deal with difficult situations

**Your benefits with us**
- Annual Leave: 25 days holiday + 8 bank holidays
- Company bonus scheme
- Advantageous pension scheme
- Learning & Development opportunities
- Advanced Family Friendly Policies
- Employee high street vouchers & discounts
- Employee Assistance Programme
- Occupational health & health surveillance
- Length of Service Awards
- Christmas savings scheme
- Eye care vouchers
- Cycle to Work Scheme
- Wellbeing events
- Recognition Portal
- Rewards Portal
- Company events
- Company share schemes
- Christmas Closedown

**This is us - your new employer**

thyssenkrupp Materials UK operates a network of 9 sites with just under 500 employees in England and Northern Ireland which are; Preston, Darton, Birmingham, Central Warehouse, Head Office & Fabrications (Cradley Heath, Birmingham), Milton Keynes, Swindon, and 2 in Belfast. We offer a vast range of material products such as stainless steel, aluminium and mild steel. We also provide a range of services, whether it be fully welded and fabricated finished parts or bespoke flat products cut to exact sizes. We have years of experience in the aerospace, construction and architecture, automotive and the general engineering industries.

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as a one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence”.

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