User Researcher

The purpose of this role is to plan, set up, carry out and play back insights from user research in order to improve a product or service for digital transformation projects and consultancy assignments.

As a senior user researcher at SCW, you’ll research healthcare journeys that frequently span different organisations and are delivered through a mix of digital and offline channels. You’ll help teams understand and build services that meet the functional and emotional needs of patients, staff, clinicians and other people involved in delivering health and social care services.

You’ll be an experienced, specialist user researcher; able to select the right research approaches (including quantitative and qualitative methods) and present your findings as actionable insights to improve the user experience.
- Planning, leading, analysing and playing back user research as part of a multidisciplinary team
- Development of the user research practice for SCW including capacity, capability and ways of working
- Developing good practice and assuring quality of user research, including supporting less experienced practitioners and making research insights available to others
- Contributing to the development of user-centred design service offerings for SCW

As part of a multi-disciplinary capability group, you’ll lead user research with people providing and receiving care across a wide range of health and social care organisations. This will include planning, arranging, carrying out and playing back insight from research with patients, clinicians and leaders across a range of highly complex care contexts and settings.

Our work is highly varied, and delivery focused. It covers all service development stages, from generative discovery research to testing prototypes with users.

A key part of the role involves communicating your research findings successfully to internal and external stakeholders at all levels, taking into account pre-existing (and potentially conflicting) opinions, agendas and perspectives and tailoring approaches and language appropriately for different audiences.

Please refer to the job description and person specification for further details and information regarding this role