Specialist Support Worker

4 weeks ago

Tower Hamlets, United Kingdom Look Ahead Housing and Care Full time

**Job profile**:

- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
- **Job details**:
**Job details**:

Job reference
- REQ004480
- Date posted
- 24/01/2023
- Application closing date
- 26/02/2023
- Location
- Tower Hamlets
- Salary
- £25,169.00 per annum
- Package
- plus 25 days Annual Leave
- Contractual hours
- 40
- Basis
- Full time
- Job category/type
- Full Time
- **Specialist Support Worker**:

Job description
- We’re looking for a Specialist Support Worker to join our Mental Health service in Tower Hamlets.

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Looking for a new role where you can make a difference every day? We’re looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets.

£25,169.00 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, staff discounts, healthcare and career progression.

**Shift patterns**: Early shifts (8am - 4pm); Late Shifts (2pm - 10pm) and Middle Shifts (10-6pm). 5/7 including weekends and BH. No night working.

**Job Overview**:
As part of a team of Specialist support staff at the Tower Hamlets Crisis House service, your role will focus on working closely with customers to help them build and gain their independence and meet their goals and aspirations. As a Support Worker you can be sure of one thing, no two days are the same

**Key Responsibilities**:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager.
- Carry out initial assessments of potential customers and make decisions over access to the Crisis House
- Undertake continuous assessment of needs and potential risks & agree levels of support and actions.
- Create support / action plans for providing appropriate services based on the assessment and reflecting the services and resources available to enable the customer to overcome their crisis
- Provide support and access to relevant services to enable customers to return to their home to continue their recovery & to empower customers to ensure they receive the service and benefits they are entitled to.
- Undertake support work in partnership with Tower Hamlets Home Treatments Team to compliment their interventions.
- Fully liaise with Mental Health professionals, including psychiatrists, within the Home Treatments team and maintain excellent relationships with them
- To maintain good liaison with the clients’ immediate community and family.
- To act as a Shift Leader covering a rota consisting of early shifts (8am - 4pm); Late Shifts (2pm - 10pm) and Middle Shifts (10am - 6pm)
- Maintain a safe and welcoming living environment at the Crisis House including some domestic duties
- Demonstrate excellent commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Undertake all administrative work and keep accurate and comprehensive customer records to professional standards.
- To engage in learning and development activity to increase knowledge and skills.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- To attend and participate in weekly staff meetings, meetings with other professionals and in supervision and training as required.
- To stay up to date with regard to development and research in the mental health field, in housing support and in welfare benefits..
- To act at all times in accordance with the aims, philosophy and practice of the project.
- To undertake any other duties consistent with the basic objectives and duties of this post.
- To use IT packages and systems to facilitate the smooth running of the project and to produce clear, concise and accurate information and reports.
- To adhere to Look Ahead’s Policies and Procedures.

**Person Specification**:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
- Exudes a warm friendly presence and open behaviour.
- Prefers working as part of a group or team.
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
- Has a practical and logical mind and is naturally well organised.
- Thrives on change and enjoys dynamic diverse environments.
- Is respectful, articulate and sensitive in style of communication.
- Is motivated towards excellence and improvement of personal performance with a can do attitude.
- Ability to cope positively with challenging and diverse behaviour.

**Essentials**:

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