Head of Askinkey Skincare Support Advisors

3 weeks ago

London, United Kingdom Be for Beauty Full time

Location

This is a Remote role but will include travel to offices when needed. Our offices are in Nottingham and London.

Role overview

askINKEY is the superpower of The INKEY List. askINKEY not only provides the business with meaningful insight into the consumer, we offer accessibility to knowledge and empower consumers to feel confident in their skin and the choices they make on their journeys.

The role of Head of askINKEY coaches and guides the team so that they can build rapports, assist and answer consumer questions associated with our products and services. It is equally important to guide the team into understanding the WHY of INKEY and ensure this is adopted into their everyday responsibilities.

As Head of askINKEY it is important to understand the business needs, consumer needs and wants, so an ever evolving 4.8* service can continue to grow.

Key Responsibilities
- Overseeing askINKEY digital skincare advisors. Ensuring they are fully trained and receive education and training where needed.
- Driving the askINKEY team as the face of the brand including content creation and eventing.
- Lead the management of our internal knowledge systems; ensuring relevant information is shared with the teams in the wider business. This includes FAQs, team training specific to askINKEY as well as the internal knowledge systems used to help the askINKEY team on a day to day basis.
- Lead the management of all team processes, working to oversee the relationships between askINKEY and relevant teams.
- Overseeing, monitoring, and reporting key insights to reflect performance of the team and share key consumer insights. This includes ad-hoc reporting, for example with New Product Campaigns.
- Represent and advocate for the consumer in wider business decisions.
- Share insights with the relevant teams to help strengthen overall communication. This might include insights to Product team, Brand + Marketing, Ops and DTC team
- Working with Ops, DTC and Brand on messaging to customers
- Assist Marketing and Brand team with campaigns and events from an askINKEY standpoint. Ensuring the team can represent the service in person and online events.
- Have a strategic mindset to ensure askINKEY remains a superpower for INKEY

Key skills and experience:

- Passion for helping people by spreading knowledge, skincare and beauty
- Have an understanding of skincare
- Proven ability to lead and inspire a customer facing team, provide strategic thinking for a team and think commercially for a wider business
- Ability to spot trends and create insight and experience in reporting
- Proven record in working with KPIs and performance
- Able to take the complex and simplify
- Able to lead teams across various geographies
- Ability to work well across functions
- Ability to work in a dynamic fast paced environment.

What we will give to you (our Company Benefits):

- Hybrid working
- Private Medical for ALL employees - Vitality Medical scheme
- Part of the BCORP organisations
- 25 days holiday plus bank holidays
- Birthday day off
- Cycle to work scheme
- Electric Car scheme
- Team days
- Allowance to use on our wonderful products each month
- Dog friendly offices

The INKEY team

At The INKEY List we are a dynamic and enthusiastic team with huge ambition.

We make things happen (sometimes against the odds) by thinking differently and being solution-led.

We love hearing creative, innovative ideas that provide opportunities for improvement. Proactiveness is an absolute must. In return, we are committed to developing the knowledge of our team, as we do with our consumers, and the scope for growth is enormous.

We are a diverse team of passionate individuals who fundamentally believe that better knowledge creates better decisions.

We are really proud of the culture and environment we have built in our business since our launch in 2018.

We stand for transparency, equality and fairness and live this through our brand and our team every day.

We are for everyone.

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