Case Officer, Controllers and Cancellations

7 months ago

London, United Kingdom Financial Conduct Authority Full time

Case Officer, Controllers and Cancellations Department, Authorisations

Location

Edinburgh / Leeds / London

Salary

National ranging £40,600 - £46,000 and London £44,900 - £50,000
- business models are sustainable and people are competent and act with integrity.

The Division uses authorisation and early oversight to help deliver our public offer, and as a tool to protect consumers from the harm that can be caused by bad conduct in the financial services industry. Our transformation strategy focuses on how we digitise the gateway, through improved use of data. This is about making us ready for the future, both to meet the needs and expectations of applicants who use our services, but also to improve our effectiveness. We work with the FCA Supervision, Policy and Competition teams as well as Enforcement and Market Oversight, to enable a holistic and coordinated approach to regulation.

We are recruiting for a talented, enthusiastic Case Officer to work as an Associate in the Cancellations team within the new Controllers and Cancellations Department in Authorisations.

What you will be doing

You will be expected to demonstrate:
- Efficient management of a high volume of cases- The ability to identify, evaluate, investigate and pre-empt risks to the FCA's statutory and operational objectives- Good communication and influencing skills with key internal and external stakeholders, including applicant firms- The ability to make strong and timely judgements, based upon accurate consideration of all relevant factors- Excellent time and workload management, demonstrating the ability to manage and prioritise different tasks effectively- Working collaboratively and supporting colleagues

What you will get from the role?- Working in a varied and intellectually stimulating environment with opportunities to further develop your career- An opportunity to put analytical, problem solving and professional skills into practice- An opportunity for interaction with a broad range of areas within the FCA and PRA- A commitment to training and development and the opportunity to learn from highly experienced colleagues- Broadening of skills and knowledge of all sectors of the financial services industry

We support hybrid working which means you will be able to work from home up to 60% of the time over a month, with the remainder of your time in one of our three office locations

The skills and experience you will have

Minimum- Prior experience within case management to ensure that all cases are assessed correctly, meeting service standards and statutory deadlines- Prior experience within a regulatory environment and/or assisting with financial services issues- Prior experience in a role where good written communication skills has been crucial

Essential- A credible role model, demonstrating all of the FCA cultural characteristics- Good analytical skills and the ability to present your outcomes clearly and effectively- Good verbal communication and interpersonal skills- A strong team player with the ability to be flexible and pragmatic, able to adapt to changing circumstances, positively embracing new approaches- Ability to thrive under pressure and deliver to tight deadlines- Some evidence of building and maintaining professional relationships with stakeholders

About the FCA

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair, and competitive. We do this to make sure markets work well for individuals, businesses, and the economy. For more information on what we do, our three-year strategy can be found

here.

The FCA's Values & Diversity

Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation.

Flexible working

Multi-location

Useful information- This role is graded as Associate - Level 8 - Regulatory- Applications for this role close Wednesday 3rd April (midnight)- CVs will be reviewed by the Recruiting Team from Thursday 4th April onwards

Got a question?

If you are interested in learning more about the role, please contact:
For external applicants, please contact Aaron Ward on

What to expect from our interview process

The process will involve 2 stages:
- A Case Study- A Competency Based Interview

Your Recruiter will discuss the process in detail with you during screening for the role.

Application support

We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.

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