Receptionist

2 months ago


Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
To be the first point of contact for clients and carry out a range of reception and administration duties to support the clinical, nursing, and administrative staff of the Small Animal Hospital.

**Main Duties and Responsibilities**
- Greeting clients and their pets, explaining the hospitals policies and procedures, while displaying empathy, tact and diplomacy at all times.
- Scheduling appointments and dealing with emergencies efficiently and professionally, ensuring that defined protocols are followed to ensure consistency of service.
- Working a busy switchboard; transferring calls to the relevant person or department, making appointments over the phone, obtaining relevant information for emergency referrals.
- Daily use of all Microsoft Office software, practice management system and Zoom calls/messaging.
- Processing and handling of cheques, cash and credit cards in relation to client and insurance payments.
- Ensure that balances are settled as promptly as possible. Completing insurance forms and maintain insurance database.
- Use of initiative and judgement to resolve queries/problems independently with clients and/or insurance companies.
- Assist in the training of new staff and trainee veterinary nurses with regards to both reception and insurance standard protocols.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**
Essential
A1 SCQF level 4 or equivalent work-related experience
A2 Knowledge of Microsoft Office software
Desirable
B1 Knowledge of Veterinary/Medical terminology

**Skills**
Essential
C1 Accuracy and attention to detail
C2 Excellent IT, numeracy, and literacy skills
C3 Use of initiative and judgement to resolve problems independently and the ability to prioritise a busy workload
C4 Excellent organisational skills
C5 High standard of written and verbal communication skills
C6 Ability to work as part of a team

**Experience**
Essential
E1 Relevant experience in a similar customer facing role, such as hospitality, retail or call centre.
E2 Proven record of working in a fast paced environment
Desirable
F1 Previous experience of working in a doctor, dentist, or veterinary surgery practice
F2 Experience with handling insurance claims
F3 Familiarity with working a busy switchboard
F4 Cash handling experience

**Terms and Conditions**
Salary will be Grade 4, £22,681 - £25,138 per annum.
This post is full time (35 hours per week) and open ended.
- You will be required to work flexibly to meet the needs of the service. This will include providing cover for weekends and public holidays on a rotational basis. The weekend rota will be a minimum of 1 weekend in 4 and the public holiday/other days rota will be a minimum of 5 public holidays per year._
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
3 A flexible approach to working.


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