Inbound Call Handler

3 weeks ago


West Hampstead, United Kingdom Nouvo Recruitment Full time

We are working with a global organisation who are looking for a number of Inbound Call Handlers to join them.

**Duties & Responsibilities**
- Working closely with the Account Management team
- Ensuring all communication is recorded and activities updated on the CRM system
- Building strong and enduring personal relationships with customers
- Liaise with third parties
- Work to service level agreements
- Escalating customer complaints
- Identifying opportunity’s to up/cross sell

**Skills and Experience required**
- Previous experience in delivering outstanding customer service
- Excellent organisational skills
- Excellent communication and listening skills
- Ability to work in a fast paced environment
- Problem-solving skills
- Ability to handle multiple tasks and relationships
- High detail-oriented and motivated



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