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Customer Service Advisor

4 months ago

Wallingford, United Kingdom Jewson Full time

**We are looking for an energetic and enthusiastic Customer Service Advisor to join our team in Jewson Wallingford (OX10 8ET)**

**This is a part time role of 25 hours, 12pm-5pm but can be flexible**

This role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.

We're a well established branch in a great location with a friendly team who pride ourselves on offering a great service and excellent product knowledge. If you love working with people, you're a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you to join our team

**Is this role right for me?**

This role has a strong focus on customer service as well as working in different areas of the branch, so this role is great for someone who loves to build relationships with customers and enjoys a varied role. **The person we're looking for will have**:

- A passion for delivering great customer service
- Enjoys working outdoors and different areas within the branch
- A flexible approach to work; happy to work in various departments within the branch
- A great team player; ready to support colleagues and customers when needed
- A confident communicator, both over the phone and in branch

**What will I be doing?**

As a **Customer Service Advisor**, your role will be essential to keeping our branch running smoothly. From serving our customers at the trade counter and yard to processing customer orders, and from monitoring stock to growing our sales, you'll be at the heart of our operations. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within Jewson.
- Assisting and advising customers on the shop floor, trade counter and in the yard
- Calling lapsed accounts and upselling products both face to face and over the phone
- Get to know our products and services in order to make the most of all customer interaction and sales
- Loading and unloading deliveries in yard (forklift training will be provided)
- Develop great relationships with new and existing customers, understanding their needs and providing proactive advice and solutions
- Process and prepare customer orders using our in-house systems
- Build relationships with customers both face to face and over the phone
- Maintain stock levels in branch and carry out regular stock counts
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
- Work with colleagues to suggest opportunities for improvement

**About Us**

At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We’d love to hear from you, hit apply And a member of our Internal Recruitment team will be in contact with you.

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: One location