Call Centre Operator
2 weeks ago
A local furniture-based company are searching for a Call Centre Operator to join their team on a temporary basis working:
Part time 25 hours per week: 09:00 - 14:00/ 11:00 - 19:00 and 2 weekend days per month (Saturday hours: 10:00 - 16:30, Sunday hours: 09:30-14:00)
or
Full time: 35 hours: 09:00 -17:00 / 11:00 - 19:00
The company themselves have been in their industry of over 20 years.
As a Call Centre Operator, you will be responsible for:
- Being the first point of contact for new customer enquiries.
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers' needs, clarify information, research every issue and providing solutions
As a Call Centre Operator, you will be required to:
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
The role of Call Centre Operator is working on a temporary basis being paid £11.00 per annum with additional bonuses on offer which will be discussed with the business.
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