Nhs 111 Call Handler
4 weeks ago
**NHS 111 Call Handler**
Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head. Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days the same.
Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that’s not just ‘another job’?
We are looking to recruit reliable, caring, and enthusiastic people to join our motivated, friendly, and hardworking team based in Milton Keynes on a full and part time basis.
To be a part of our team and work in a privileged and trusted role with members of the public, you’ll need a good listening ear, attention to detail and accuracy, with the ability to use your voice to control a situation. You will need to be able to identify when a call is urgent and react accordingly. Your words will lead your caller to a state of calm from afar, whilst you arrange the appropriate help for them. You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate.
Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you
We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
**Why work for SCAS?**
**All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently £15.80 per hour)**
**All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently £19.77 per hour)**
This is on top of all the other fantastic benefits of working for the NHS.....
27 days holiday plus bank holidays (pro-rata for part time)
Enrolment into the NHS pension scheme
Access to many discounts including, supermarkets, car lease, holidays, restaurants and more
Full and Part time hours available
Free onsite car parking
Employee assistance program
**Qualifications and Training**
**Essential**:
Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
**Desirable**:
NHS Pathways Trained
NVQ 2/3 Customer Services or equivalent demonstrable experience
**Knowledge and Experience**
**Essential**:
Experience in a customer/patient services environment, dealing with the members of the general public
Experience of using a computerised system
Experience of using a telephone as a regular means of communication in a work environment
**Desirable**:
Experience in a call centre environment
Geographical knowledge of the operational area
Experience of working rotating shifts
Previous experience of working in the voluntary or health sector
Previous experience of patient care
Knowledge of first aid and/or anatomy
**The Recruitment Process**:
2. Assessment session - We’ll notify you when you can attend an online assessment session; this will gauge your listening and understanding skills, critical thinking skills and problem-solving skills. You’ll need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview - an interview with our NHS 111 Team, discussing your skills, experience and providing an opportunity for you to find out more about the role.
**Disability support**
If you have any queries relating to disability and the role or recruitment process, get in touch
**Successful applicants will be required to undertake an Enhanced DBS check for adults and children**
**Job Types**: Full-time, Part-time, Permanent
**Salary**: £11.70-£19.77 per hour
**Benefits**:
- Company pension
- Employee discount
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: MK 111 14/11
-
Emergency 111 Call Handler
5 days ago
Milton Keynes, Milton Keynes, United Kingdom Brook Street Full timeNHS 111 Call HandlerBrook Street is recruiting for 111 call handlers in Milton KeynesDo you want a job that makes a difference?Do you want to change people's lives?Position: NHS Call HandlerOffice BasedLocation: Milton Keynes - Linford woodSalary: £20,330 to £21,777 per annum (up to 69% boost for unsocial hours)Hours: Full Time or part time - permanent,...
-
Nhs 111 Call Handler
4 weeks ago
Milton Keynes, United Kingdom South Central Ambulance Service Full time**NHS 111 Call Handler** Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head. Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days...
-
Nhs 111 Call Handler
2 weeks ago
Milton Keynes, United Kingdom South Central Ambulance Service Full time**NHS 111 Call Handler** Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head. Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days...
-
Nhs 111 Call Handler
6 days ago
Milton Keynes, United Kingdom South Central Ambulance Service Full time**NHS 111 Call Handler** Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head. Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days...
-
Nhs 111 Call Handler
3 weeks ago
Milton Keynes, United Kingdom South Central Ambulance Service Full time**South Central Ambulance Service NHS Foundation Trust (SCAS) serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.** We’re looking to recruit a number of NHS 111 Call Handlers to join our team that is based...
-
Nhs 111 Call Handler
2 weeks ago
Milton Keynes, United Kingdom South Central Ambulance Service Full time**South Central Ambulance Service NHS Foundation Trust (SCAS) serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.** We’re looking to recruit a number of NHS 111 Call Handlers to join our team that is based...
-
Nhs 111 Call Handler
1 week ago
Milton Keynes, United Kingdom South Central Ambulance Service Full time**South Central Ambulance Service NHS Foundation Trust (SCAS) serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.** We’re looking to recruit a number of NHS 111 Call Handlers to join our team that is based...
-
Nhs 111 Call Handler
3 weeks ago
Milton Keynes, United Kingdom South Central Ambulance Service Full time**NHS 111 Call Handler** Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head. Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days...
-
Nhs 111 Health Advisor
2 months ago
Milton Keynes, United Kingdom South Central Ambulance Service Full time111 Call Handler / Call Centre South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes. As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs. You will receive...
-
Nhs 111 Health Advisor
3 weeks ago
Milton Keynes, United Kingdom South Central Ambulance Service Full time111 Call Handler / Call centre South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes. As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs. You will receive...
-
Nhs 111 Health Advisor
3 weeks ago
Milton Keynes, United Kingdom South Central Ambulance Service Full time111 Call Handler / Call Centre South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes. As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs. You will receive...
-
Emergency 111 Call Handler
3 weeks ago
Milton Keynes, United Kingdom Brook Street Full time**NHS 111 Call Handler** Brook Street is recruiting for 111 call handlers in Milton Keynes **Do you want a job that makes a difference?** **Do you want to change people's lives?** Position: NHS Call Handler Office Based Location: Milton Keynes - Linford wood **Salary**: £20,330 to £21,777 per annum (up to 69% boost for unsocial hours) Hours: Full Time or...
-
Nhs 111 Call Handler Part Time
4 weeks ago
Milton Keynes, United Kingdom South Central Ambulance Service Full time**NHS 111 Call Handler** Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head. Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days...
-
Call Handler Part Time
3 weeks ago
Milton Keynes, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time111 Call Handler / Call Centre South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes. As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs. You will receive...
-
Nhs 111 Call Taker
3 weeks ago
Milton Keynes, United Kingdom South Central Ambulance Service Full time**NHS 111 Call Handler** Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head. Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days...
-
Nhs 111 Health Advisor Full Time
2 months ago
Milton Keynes, United Kingdom South Central Ambulance Service Full time111 Call Handler / Call centre South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes. As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs. You will receive...
-
Call Handler 24 Hour Support
3 weeks ago
Milton Keynes, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time111 Call Handler / Call Centre South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes. As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs. You will receive...
-
Call Handler 12 Hour Twilight New
3 weeks ago
Milton Keynes, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time111 Call Handler / Call Centre South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes. As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs. You will receive...
-
Nhs 111 Call Taker
4 days ago
Milton Keynes, Milton Keynes, United Kingdom South Central Ambulance Service Full timeNHS 111 Call HandlerWould you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head. Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days the...
-
Call Handler 24 Hour Support
2 months ago
Milton Keynes, United Kingdom South Central Ambulance Service Full time111 Call Handler / Call Centre South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes. As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs. You will receive...
