Customer Service

2 weeks ago


Northwich, United Kingdom The Sporting Lodge Ltd Full time

We run a number of e-commerce websites including My Fox Bag, Pam Pam London, Yards Store, Parasol Store and The Sporting Lodge, selling clothing, footwear and accessories to customers both in the UK and internationally.

We are looking for a Full Time (38 hours) Customer Service & Admin Assistant to deal with daily enquiries from our UK and overseas customers as well as our suppliers.

You will also be trained on admin duties such as processing refunds, placing claims with Royal Mail, checking off order confirmations with our suppliers and creating purchase orders.

We are looking for an individual with excellent verbal & written communication skills, who is efficient, highly organised and will go the extra mile for the customer. Someone who has a can-do attitude and is a good team player. An interest in fashion / understanding of online shopping or background in clothing retail would be an advantage.

Basic IT skills required. Full training will be given on internal IT systems.

You will be responsible for dealing with customers and will be working as part of a small and busy team in our office in Northwich.

Hours - 38 hours per week (full time 5 days)

Monday 8.30am-5pm, Tuesday - Friday 9am-5pm

20 days holiday plus Bank holiday allowance

Company Pension

40% staff discount across all brands

**Salary**: Up to £21,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person


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