Shop Supervisor

3 weeks ago


South Shields, United Kingdom Webrecruit Full time

Sue Ryder Charity shop, 181-183 Prince Edward Rd, South Shields NE34 8PL
15 hours per week over 7 days
£11.59 per hour + rewards & Benefit Scheme

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 - Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, and Boxing Day off.

Our Sue Ryder South Shields shop is located in the heart of the Nook, a thriving shopping area with a full range of chain and individual shops. We benefit from being able to offer free parking as well as having a bus stop directly outside. We’re a local favourite boutique to browse in and there’s always something for everyone. Customers compliment us on our full range of ladies', men’s and children’s clothes alongside our handbags and shoes. They are also surprised to find an eclectic range of garden ornaments.We pride ourselves on offering high street and designer fashions for all ages at a fraction of the price. A good look around our well laid out shop always results in a bargain find for our customers. The local library is nearby and also has free parking. You can pop to our shopping parade to pick up local produce for daily meals, buy flowers, book a holiday, then pick up a bargain party top for the weekend from us.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our South Shields shop and contribute to the work we do across Sue Ryder

As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.

**Other responsibilities include**:

- As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets.
- Help to lead a team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
- Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
- Help to manage an effective stock process through the Epos operation.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Access to Employee support programme
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.

**Closing date**: 26th April
**Interview date**: 2nd May

Please follow the link below for more information on our commitment to diversity and inclusion

If you want more than just a job, we want you.
Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with ou


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