Helplines Practtioner

Action for Children
**Helplines Practitioner**

**Salary**: Circa £24,000 per annum.

**Location**:Homebased.

**Contract/Hours**:Permanent Part
Service hours are Monday to Friday, 9am to 8pm.

**Benefits**:29 days annual leave PLUS bank holidays, professional qualifications, excellent training and development opportunities, flexible maternity, adoption, and paternity packages, up to 7% employer contribution pension, discount portal with your favourite brands and Blue Light Card eligibility.

**Vulnerable **children in the UK need your help.**

Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.

Last year, we helped more than 670,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.

**Why Action for Children?**

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

**A bit about the role**

Parent Talk is a national service that provides support to parents through an online chat and telephone support platform and as part of a team of Helpline Practitioners. This role is to specifically support parents to support their children's mental health and wellbeing especially around accessing education and experience in this field is essential.

**How you'll help to create brighter futures**

You will be home-based and join our team across the country as a digital professional to support parents/carers with their children's mental health and wellbeing.

This role is to specifically support parents to support their children's mental health and wellbeing especially children with special educational needs (SEN). Experience in this field is essential.

As a Helplines Practitioner, you'll be:

- Providing high quality parenting support to parents through the Action for Children national Parent Talk service via online chat and telephone.
- Delivering complex and specialist interventions with parents/carers on a 1:1 or group basis.
- Retaining accurate and contemporaneous records, using various IT systems to capture information and to produce written reports and present these as necessary.
- Ensuring a safe and positive work and service environment is achieved through compliance with all safeguarding, safer recruitment, health and safety policy and procedure.

**Let's talk about you.**

Our job description for the Helplines Practitioner outlines the requirements of the role but the ‘must-haves' are:

- A relevant Level 3 qualification in young people's mental health and/or wellbeing or equivalent experience.
- Experience of working with children/young people with SEND
- Experience of delivering parenting interventions.
- Strong organisational skills with the ability to manage your own workload within required guidelines.
- The ability to work own initiative.
- The ability and willingness to work remotely.
- Excellent IT skills and to be quick to learn new IT systems and processes.

**Good to know.**

Interview to take place on the 10th and 11th of August '23 via Microsoft Teams.

Application Process: There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.

**Diversity, equality, and inclusion**

**Don't meet every single requirement?**

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