Estates Operative

**Job Advert**:
**Job Role**: Estates Operative (Ref 163)

**Location**: Halsemere, Surrey

**Salary**:£20,860.84 per annum plus benefits.

**Hours**:Four days on, four off, 7am -7pm from Monday -Sunday (An average of 38.5 hours per week)

As an Estates Operative, you will contribute to our vision of being the **leading** property manager, by:

- Demonstrating FirstPort values in all aspects of your work and communication, to develop strong relationships and enhance work quality.
- Ensuring the development and its individual buildings and common spaces are kept to the highest standard of cleanliness, hygiene and health and safety so they maximise their presentation.
- Supporting the estate manager with individual customer requests in a polite and professional manner at all times to exceed the customer’s expectations.

The Estates Operative is supervised by the Estates Manager and reports to Estates Manager

**Main Responsibilities**
- Provide a high standard of service to the site and our customers.
- Handle all external and internal calls to the porter’s desk in the correct manner.
- Maintain a diary and log all events as directed by the Estate Manager
- Ensure the development and its buildings and common areas are professionally cleaned, well presented and maintained.
- Ensure completion of all health & safety, resident checks and routine duties as per the check sheets.
- Comply with H&S procedures, potential issues identified / reported.
- To carry out deep cleaning as and when requested.
- Report any maintenance issues that may arise to the Estate manager and remedy them upon instruction.
- To deliver a high standard of service when serving in the Country Club, Bistro & lounge. Liaise with Residents & Guests on Events & Club Activities.
- Interact and assist with residents and visitors in a professional and friendly manner and relay information to the Estate Manager
- Carry out weekly fire alarm tests
- To follow COSHH regulations when using chemicals, record all stock, and report to the Estate Manager stock levels & requirements.

**About You**

You will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.

Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently.

You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept up to date and fully compliant.

You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.

Your ideal role will be a varied one, where you’re not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis.

**About Us**

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

**The Benefits**

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

**Diversity**

**Ready to Apply?