Butler

5 months ago

Glasgow, United Kingdom The Address Glasgow Full time

The Address Glasgow offer 95 stylish bedrooms, a new destination Restaurant and Bar and Wellness facilities.

This is a great opportunity to join our fun and enthusiastic Front Office team.

**Summary of Duties**

You will be responsible for serving and assisting guests and customers, ensuring that the highest standard of customer service is always maintained.
- Greet guests on arrival, assist with luggage and escort guests to their rooms.
- Assist the Reception team with checking in arrivals onto the hotel software system following standards of procedure.
- Ensure that guest preferences and requirements are communicated to the relevant departments, updating the hotel software with the necessary information.
- Follow through on guest requests ensuring satisfactory completion.
- Assist with guests’ requests and liaise with respective departments: laundry, wake-up call, lunch/dinner bookings, concierge and any special requests etc.
- Assist the Food & Beverage team with breakfast, lunch, dinner and event service as required, keeping dining areas clean and tidy.
- Assist the Housekeeping team in cleaning public areas and guest rooms.
- Assist with checkout as required in an efficient manner, helping with luggage transportation arrangements.
- Arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
- Comply with company regulations regarding, fire, health and safety, hygiene, customer care and security.

Comply with any other reasonable request from management

**Essential**:

- Interact and communicate with guests and colleagues in a courteous, friendly and professional manner at all times.
- Be fully aware of and comply with company policies and procedures.
- Be aware of the day’s business, both in room occupancy, special requirements and VIP needs.
- Be consistently presentable and approachable.
- Be innovative - develop and implement new ideas contributing to company success.
- Protect and promote the image of The Address Collective.
- Strive for excellence and always lead by example.

**Desirable**:

- Previous Hotel front of house experience
- Good IT knowledge

This role will include long periods of standing and walking and occasional heavy lifting.

Possible of industrial cleaning equipment and chemicals are involved (full training will be given)

**Adherence to health and safety procedures and processes at all times.**

**Key relationships**:
**Internal**:

- Responsible to the Front of House Manager
- Liaises and communicates effectively with Reception, Nights, Housekeeping, F&B, Kitchen, Maintenance.

**External**:

- Guests and visitors to the hotel
- Onsite contractors
- Couriers
- Booking agents

INDFOH

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