Home Instead Scheduler

Company Description

Home Instead is a family owned and operated care company with a difference. We have strong family values and treat our clients and employees as family, truly taking care of one another. We are extremely **proud to be different.**

**Job Description**:
Looking for a new and challenging role?

Want to start a career with real progression potential?

Would you like to work company that genuinely cares?

If you answered yes, then we have the roll for you.

At Home Instead we are proud to be different. We are a local family owned and run domiciliary care company committed to Family Values, promoting independence, and keeping our clients in their own homes for as long as possible. Family values are a key part of our ethos, and one we want to share with both our clients and Care Professionals.

Offering bespoke packages of care to each client and a selection of individually tailored contracts to our Care Professionals, we put people at the centre of everything we do. We want to support our clients independence in their own home, on their terms and allow our Care Professionals both time, and consistency to build caring relationships.

**Job Purpose**
To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.

**The Role**
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
- Ensure client schedules are matched to their needs, with the same Care Professionals and the same times each week, where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and Care Professionals information onto to the electronic scheduling system.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

**Essential Criteria**
- Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet deadlines.

**Qualifications**:
Driving Results

Adapting to Change

Customer Focus

Planning & Organising

Influencing

Resilience

Teamwork & Collaboration

Communication & Relationship Management

Living Home Instead

Additional Information

Home Instead Lewes District and Uckfield is family owned and run with a exceptional One-Team culture and family values.

A genuine, friendly and supportive team around you, you'll be able to grow into a role and develop your career.

Offer a whole host of benefits such as Home Instead benefits website offering discounts on a host of high street stores, access to Blue Light card, company pension, Employee Assistance Program and much more.