Credit Controller

6 months ago

Bracknell, United Kingdom Page Personnel Full time

Do you speak Dutch?
- do you have experience in credit control or collections?

**About Our Client**:

- Unique service provider within the renewable energy space
- Large EMEA function based in the Bracknell offices
- Market leaders in a fast growing market
- Modern offices and facilities
- Account Management: Monitor and manage a portfolio of delinquent accounts, tracking and documenting all communications, agreements, and payment activities.
- Communicate with internal stakeholders, such as sales and customer service teams, to resolve customer issues and ensure timely payment. Negotiation: Negotiate with customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms
- Documentation: Maintain detailed and accurate records of all collection's activities, ensuring compliance with legal and regulatory requirements. Customer Service: Provide excellent customer service while dealing with customers, answering their questions, and addressing concerns professionally and courteously
- Escalation: Provide regular updates on collection activities and account status to management.
- Determine when to escalate delinquent accounts to a higher level of collections or recommend legal actions, as necessary.
- Identify and escalate high-risk accounts to management for further action.
- Data Analysis: AnalyzeAnalyze customer accounts to identify trends and payment behaviorsbehaviors, making data-driven decisions to improve collection strategies. Reporting: Generate and analyzeanalyze collection reports to assess the effectiveness of collection efforts and provide regular updates to management.
- Compliance: Ensure all collection activities adhere to relevant laws, regulations, and company policies, such as the Fair Debt Collection Practices Act (FDCPAFDCPA).
- Training and Support: May assist in training and mentoring Collection Specialists Level 1, offering guidance on best practices and complex cases.

**The Successful Applicant**:

- Strong level of Dutch
- Experience in credit control or collections
- Strong attention to detail
- Great communcationcommuncation skills
- Ability to problem solve
- Fast learner

**What's on Offer**:

- CompetitieveCompetitieve base salary
- HybrdHybrd working model
- Wide range of other benefits
- Free parking

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