Senior UX Writer

4 months ago

London, United Kingdom Careers at Tide Full time

**Who are Tide**:
At Tide, we're on a mission to save businesses time and money. We're the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We're looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

**What we're looking for**:
We're looking for an outstanding Senior UX Writer / Content Design Manager to help drive the content strategy for micro-copy across our product teams, helping to shape the future of our SME financial platform. Your work will have a significant impact, and the scope of this role is huge as you'll be a key regular contributor to our continued success.

Tide is a daily part of the lives of more than 350,000 members and business owners, and your work here will help shape the way members interact with their finances, to help them grow, and give them time back to do what they love.

You'll have the opportunity to work alongside an exceptional team of product designers, product managers, developers, data scientists and user researchers to build, ship and create a world-class SME financial platform.

**As a Senior UX Writer you'll be**:

- Working as part of a small but growing team of UX Writers.
- Working to understand business goals and user needs, then help plan, develop, and deliver clear, relevant written content that brings the two together.
- Working with senior stakeholders to help understand the value of writing, solving problems, and developing our UX writing strategy.
- Supporting embedded cross-functional product teams, you'll be responsible for all in-app copy.
- Owning Tide's Tone of Voice and Content Design System, and leading the way we communicate with our members.
- Collaborating across the business to encourage user-centric writing practices.
- Challenging how we work in product and design, to help adopt new practices and tools.
- Helping to raise the bar for writing and design at Tide.
- You'll work to ensure our long-term strategy, business goals, and experience quality are aligned and that there are healthy opportunities for visibility and feedback.
- Supporting Tide's internationalisation, and contributing to its language and ToV localisation strategies.

**What makes you a great fit**:

- You've 2-3 experience working as a UX Writer or Content Design Manager.
- You understand the benefits of great UX Writing and can clearly articulate its benefits.
- You have written for world-class products in a global, fast-growing company, ideally within a similar sector.
- You can demonstrate experience and understanding of how your work fits into a wider context, and of recognising and addressing challenges.
- You've worked in partnership with senior stakeholders in an advisory capacity, to provide guidance and recommendations.
- You understand that good writing is built on top of principles and tradeoffs. You make well-reasoned decisions always advocating for the best possible user experience.
- You're passionate about inclusive design and accessibility, and you'll write with all our users in mind.
- You have a data-informed mindset and have worked alongside research teams.. You're experienced in A/B testing tools and are adept at generating hypotheses for testing and learning.
- You care about the details but are also comfortable zooming out, seeing the broader picture, and connecting the dots to create a cohesive overall experience.

**What you'll get in return**:
Make work, work for you We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days a year. Plus, you'll get:

- Competitive salary
- Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
- 24/7 Employee Assistance Programme
- 25 days holiday with the ability to buy extra days
- We invest in your development with a £1,000 professional L&D budget per year
- Access to 'salary sacrifice' benefits such as Cycle to Work scheme and pension contribution
- Spacious brand new office in Liverpool street with an all-day snacks bar
- Enhanced family-friendly leave
- 24 hours paid volunteering time off per year
-

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