Senior Supervisor

**Senior Supervisor**

**Kent**

Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed

To manage the service to meet and exceed targets on all performance aspects and to be responsible for the day to day liaison of the service with the Client.

**Key Responsibilities**_
- To provide direction, guidance and support to all ISS staff and to ensure they are able to carry out their role effectively.
- Complete all relevant documentation and maintain accurate records for company systems including, sickness procedures, quality monitoring, training and staff performance monitoring.
- Assist in the collation and completion of all Company reports and documentation in relation to the Services provided within the agreed timescales.
- To control and monitor sickness levels on site and ensure that HR processes are followed in managing sickness and absenteeism.
- To create, maintain and enhance effective working relationships with all major stakeholders (colleagues, patients, visitors and Trust Staff) in line with best practice, in order to ensure satisfaction with our service and to demonstrate commitment to our long-term presence within the Trust.

**Professional and personal competencies/qualifications**_

**Requirements**:

- Working knowledge and understanding of Level 3 Health & Safety
- Working knowledge and understanding of Support Services in Healthcare (or comparable equivalent) at NVQ Level 2
- Customer Care Training

Experiences:

- Previous experience in managing or supervising within a service contract
- Sound knowledge of equipment and Health and Safety
- Previous experience in labour management
- Previous experience in financial accounting
- Experience of working with Trade Unions

**Skills**:

- Good level of organisational skills
- Proven ability to manage, lead, and motivate a team of people
- Good communication skills with the ability to interface with people at all levels
- Ability to react quickly to difficult situations
- Ability to stay calm under pressure
- Able to use own initiative and capable of independent action

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 106414