Night Receptionist

2 weeks ago

South East London, United Kingdom Dominvs Group Full time

**Job Ref**:DOM1148

**Branch**:The Dixon, Tower Bridge - Autograph Collection by Marriott

**Location**:The Dixon, London (South East)

**Salary/Benefits**:Competitive Salary + Company benefits + Incentives

**Contract type**:Permanent

**Hours**:Full Time

**Posted date**:16/05/2023

**Closing date**:18/06/2023

**The hotel**

The Dixon, Tower Bridge, a boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018. Taking center stage in the Tower Bridge neighborhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is the new cultural hub for the capital’s center of artistic activity.
- Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area’s vibrant cultural heritage, while also capturing its new wave of creative cool.
- The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighborhood's culture through an artful mix of heritage design. Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls.
- Cleverly reflecting the buildings purpose as a courtroom, the restaurant will serve as a neighborhood oasis that will welcome not only hotel guests but also the local trade.

**What we offer**
- Friendly, people focused team
- Front of House incentive scheme - incrase your earnings based on performance
- Excellent Company benefits including Your Inspirational Stay, when you can spend a night in the hotel and enjoy dinner, bed and breakfast with a plus one (TC's apply)
- Development opportunity across the Dominus hotels portfolio, including several Marriott and Hilton brands
- Uniform and dry cleaning
- Meals on duty
- Pension
- Staff rate across all Marriott brands and across the Dominus hotel portfolio
- Staff events and recognition schemes

**Key responsibilities**

**People**
- Extends an efficient and welcoming experience both upon arrival and departure.
- Attends to any guest comments brought to their attention and deals with these efficiently and courteously. Readily available to attend any quest questions and enquires providing adequate response to them.
- Has the ability to offer insightful and bespoke recommendations based on individual guest preferences and be able to maintain a high level of product and service knowledge in order to best serve and facilitate guest requests.
- To seek ways to maintain, improve and effectively work within the Front of House teams.

**Quality**
- Ensures that data accuracy standards are followed
- Adheres to the correct procedures on acceptance of payment cards and cash, as well as foreign currency exchange.
- Is able to complete all tasks on his / her designated task list in a timely and efficient manner while ensuring all necessary follow-up and communication is complete prior to ending a shift.
- Understands and is fully conversant with the systems in use, standards of performance and job description. Understands and is conversant with the Computer Systems in place, Marriott Global Source, Guest Voice and any other relevant systems.
- To contribute to regular departmental communications meetings ensuring objectives are reviewed and results monitored and minutes recorded as required by the Front Office Manager.
- To be aware and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your work place.
- Assists the Night Manager in taking responsibility for the safety and welfare of all guests and staff in the hotel during the night hours and dealing with any crises or incidents according to the company’s standard guidelines.
- To be fully conversant with the Hotel Emergency and Evacuation procedures.

**Profit**
- Demonstrates excellent knowledge of room categories, hotel facilities, rates, packages and any ongoing promotions.
- Maximizes occupancy and uses up-selling techniques to promote the hotel.

**About you**
- Previous guest exposure in the Tourism and Hospitality industry
- Good knowledge of MS Office, and hotel PMS systems such as Opera is an advantage
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- An empathetic and a professional approach at all times
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy - great at managing one's own time

If you would like to join a people focus team in a unique hotel, please do get in touch We look forward to hearing from you.

Located in the “World’s most cultural postcode”

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