Learning Specialist

4 months ago

Nottingham, United Kingdom eonnext Full time

Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

Working within Customer Operations, you’ll be at the heart of everything we do, working with operational

leaders, topic leads and project managers. You’ll be responsible for ensuring colleagues have the tools

and learning opportunities they need to deliver exceptional outcomes for Customers. You’ll also be

working directly with Customers 20% of the time to ensure you maintain your Energy Specialist expertise,

so that you can offer the best educational support to colleagues.

You’ll be responsible for crafting and curating learning content and experiences, contributing to the

creation and maintenance of high performing and motivated teams. All via a specially designed reward

framework targeted at driving high competency and broad knowledge in energy specialists, enabling the

universal agent model and empowering universal teams.

The role requires expertise in teaching, assessing, and planning as well as a commitment to promoting

inclusion and equality. As a Learning Specialist, you will need to be able to effectively communicate with a

variety of stakeholders, adjust your approach to suit different learners and demonstrate a high level of

professional and ethical behaviour at all times.

You will be accountable for evaluating learning outputs, sharing customer outcomes and performance

data with stakeholders along with devising strategic plans to address skills gaps in order to improve the

overall effectiveness of the operating model in an ever evolving business. You will ensure that all learning

and knowledge content is accessible, engaging, accurate, adequately moderated and version controlled

in line with regulatory expectations and internal controls.

L&D within customer service is vigorous and can be tough. We’re looking for creative people who can

tackle challenging situations and empathise with operational colleagues who are facing complex

problems, creatively tailoring the learning approach to support the needs of the teams and their

customers. Leading on multiple projects in an ever changing environment means that at times you may

be stretched across multiple topics and have the ability to handle tricky issues and keep the team

motivated.

You’ll need a strong understanding of the E.ON Next brand and excellent communication skills. It would

also be desirable for you to have a good awareness of energy regulation, an appreciation of modern

development approaches and a Level 2 or 3 qualification in L&D or HR- or working towards this.

We know what’s important to us at E.ON Next, we’re looking for great people to join our team and

create the right culture, people who are:
- Inspiring
- Motivated by leading and developing people
- you’ll strive to create an environment where learners gives their best- Passionate and vibrant
- Genuinely excited to help customers, drawing energy from having problems to solve
- the more complex the better- Calm and resilient
- Challenging work is what keeps you creative and motivated- Curious
- Change feels good. You look for ways to develop yourself and love to explore new ways of doing things- Happy to make decisions
- Fear of failing doesn’t hold you back, it drives you forward, learning all the time- Open
- You’re passionate about creating an environment where everyone can be themselves, all day, every day.

As a learning specialist at E.ON Next you’ll:
- Create and deliver innovative digital and classroom learning experiences targeting all skill levels within- our Energy Specialist community at foundation, pro, expert and guru levels.- Craft and curate learning curriculum, content and pathways in line with emerging digital trends and progressive L&D practices including complex e-learning design, video, podcast and experiential learning.- Design and deliver support tools and resources to support Energy Specialists to deliver exceptional customer outcomes.- Maintain, moderate and version control all learning and knowledge content in line with license conditions and internal controls.- Support all areas of E.ON Next with learning and development content creation and delivery including development networks.- Work with operational colleagues, topic leads and change colleagues across all levels of seniority on training requirements and priorities, creating stakeholder networks to ensure consistency across all skills academies in E.ON Next.- Utilise people relationships, data outputs and customer impacts to analyse impacts of learning initiatives, iterating as required.- Commu

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