Car Park and Ticket Office Attendant

2 months ago

Valley, United Kingdom Bradford City Football AFC Full time

To safely direct incoming and outgoing traffic within the Club’s footprint and ensure that the Club parking guidelines are followed.

To safely monitor queues and redirect where necessary.

**Roles and Responsibilities**

The duties of the Car Park / Ticket office attendant will include, but are not limited to:

- Directing traffic on the road directly outside your designated car park.
- Checking vehicles are correctly parked, displaying a valid permit (where applicable).
- Assisting vehicles, including minibuses, to park correctly and safely.
- Operating the barrier where applicable.
- Directing away team and press vehicles to the correct area.
- Directing to other car parks or parking areas.
- Ensure the gates are opened and locked in line with the Club’s safety protocol.
- Queue management of both vehicular and pedestrian.

**General Requirements**:

- Attending and participating in training and development courses as required.
- Attending meetings, liaising, and communicating with colleagues in the Club.
- Being an effective role model for the standards of behaviour expected of supporters and staff.
- Having due regard to confidentiality, child protection procedures, safeguarding, health and safety, and other statutory requirements
- Good customer service skills - A key part of this role involves ensuring that the customer feels valued after interacting with you. This includes how you've assisted them, the rapport you built and how you resolved their queries or concerns.
- Good communication is fundamental for any customer service role. The reason for this is that these roles involve constantly engaging with a range of customers and needing to be able to understand and handle queries as efficiently as possible.

**Professional Values and Practices**:

- Respecting supporters’ social, cultural, linguistic, religious, and ethnic backgrounds.
- Treating supporters consistently with respect and consideration and being concerned with their experience.
- In line with the Club’s policy and procedures, using behaviour management strategies, which contribute to a good environment.
- Working collaboratively with colleagues as part of a professional team; and carrying out roles effectively, knowing when to seek help and advice from colleagues.
- Contribute to the development and maintenance of a positive culture that embeds the Club’s values and beliefs, and ensures that learners and staff feel valued, safe and supported.
- Present a positive, ‘can do’ attitude and take personal responsibility for own actions.
- Commit to a culture of continuous improvement and ensure that own contribution to the role and the Club is of a very high standard.
- Be responsible for taking all appropriate measures to safeguard young people and promote their welfare and actively promote Equality & Diversity in the Club.
- Carry out any other reasonable duties requested by line manager.

**Job Type**: Zero hours contract

**Salary**: £10.42 per hour

Ability to commute/relocate:

- Valley, BD8 7DY: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

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