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Hire Controller

1 month ago

Manchester, United Kingdom Zeus Personnel Ltd Full time

Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them into sales? If so, this could be the role for you. Zeus Personnel are looking for Hire Controllers with great customer service skills who thrive in a busy operational environment to join our client’s team.

In the role of Hire Controller, you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities.

You’ll enjoy thinking on your feet and using your initiative to ensure you deliver the very best experience for our customers and that we continue to improve the service.

To succeed as a Hire Controller, you will bring the following skill set and behaviours:

- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
- Previous experience in the hire or construction industry.
- Experience in developing and utilising product knowledge, eager to understand the product range.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our client’s company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you’ll enjoy a varied workday in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.

Hours:
Monday - Friday - 7:30am - 5:00pm

Salary

£25,000 - £30,000 DOE

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Manchester, M20 2YY: reliably commute or plan to relocate before starting work (required)

**Experience**:

- hire controller: 1 year (required)

Work Location: One location

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