Tier 1 - 2 Tech Support

3 months ago

Ellesmere Port, United Kingdom Ellab UK Limited Full time

Ellab AS Group is based in Denmark with over 800 employees across 14 different countries and 25 offices. We provide world leading validation, monitoring and calibration solutions and services as well as GMP consulting services across the globe. The Head Quarters of Ellab UK is based in Ellesmere Port and is currently going through a significant period of growth.

**Job Profile**:
Technical support are the first and direct link between Ellab and our customers, present past and new. They provide support in times of technical difficulty.

They are the first line in promoting the Ellab brand.

The best tech support are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills.

**Key Tasks**
- To supervise and lead the Technical Support Technicians on your shift, ensuring case load is responded to and resolved on a timely basis.
- To manage and monitor for the highest levels of service the Remote Installation and Configuration service, ensuring systems are completed professionally and in a timely manner.
- Occasional on-site visits to support customers.
- Occasional on-site visits supporting our sales team.
- Providing front line telephone support for Ellab products. (Valsuite, Calsuite EMS, EM Suite
- Monitoring of Support inboxes, logging and creating cases within ERP system and triaging to support technicians as required.
- To undertake remote installation and configuration projects, working closely with the Global sales representatives and end customer to ensure a “right first time” installation of system software and configuration of hardware.
- To undertake occasional commissioning work on-site possibly an overnight visit, or remotely in the office.
- To ensure any deficiencies in product performance or documentation is brought to the attention of the relevant personnel.
- To document all calls resolution for the knowledge base system.
- To take part in the ‘Out of Hours’ support rota
- Product validation testing. IQ & OQ EMS, EMSuite, ValSuite
- Assist with product training, both internally and externally, for Ellab Software solutions.

**Skills Required**:
To ensure success in Technical support, you should have excellent attention to detail and the ability to understand complex client requests.
- 2 years’ experience in a technical support leader role.
- A good understanding of common IT hardware systems and networks.
- A good understanding of PC software and common operating systems.
- Experience
- Experience configuring Electronics hardware.
- The ability to be able to work independently and unsupervised.
- The ability to provide support and guidance to the Technical Support Technicians
- Able to work under pressure with changing priorities.
- To be able to keep detailed and accurate records.
- Methodical and questioning approach to solving issues.
- Strong communication skills and ability to explain in layperson’s terms.
- 2 Years’ experience of LAN & WAN network infrastructure fault finding.
- Professional ICT skills in using and maintaining Microsoft Office packages.
- 2 years’ experience maintaining, and querying SQL databases.
- Driving License.

**Desirable skills**
- Sound understanding of network/infrastructure and firewall, proxy and WAF behaviors; internet operation, the internet protocol suite (TCP/IP) and HTTP protocol
- Electronics wiring and testing.

**Success criteria**:

- Number of first-time support cases solved.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Maximizing gross profit by ensuring “right first time”.

**Travel**:
Occasional UK travel may be required.

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: AP73/MSB

  • Senior Support Worker

    3 months ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    **Job description **We are recruiting for a Full time Senior Support Worker for a Supported Living Service in Great Sutton, Ellesmere Port. We support adults with learning disabilities in supported living properties. **The role -** - **Single Work Location at a Supported Living service in Great Sutton**: - 45 hours per week over 3 days with 1 sleep, based...

  • Nights Support Worker

    2 months ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We are looking to recruit a **Waking Nights Support Worker** for a supported living service in Ellesmere Port. This role is permanent and on a fixed rolling rota. **Role 1**: - Single Work Location at a Supported Living service in Great Sutton. - 21.5 hrs p/w over 2 days, 1 in 3 weekends in (on average based on a rolling rota). - Full training provided. -...

  • Female Waking Nights Support Worker

    2 months ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We are looking to recruit a **Female Waking Nights Support Worker** for a supported living service in Ellesmere Port. This role is permanent and on a fixed rolling rota. Role 1 - **Single Work Location at a Supported Living service in Great Sutton**: - 21.5 hrs p/w over 2 days, 1 in 3 weekends in (on average based on a rolling rota) - Full training...

  • Female Support Worker

    3 months ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We are looking to recruit a **Full Time Female Support Worker** for a supported living service in Great Sutton, Ellesmere Port. Role - **Single Work Location at a Supported Living service in Great Sutton**: - Female Support Worker required - 39.5 hrs p/w and 1 sleep (on average based on a 12wk rolling rota) - Working 3 days per week with every other...

  • Support Worker

    3 months ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    **Job description**: *** We are looking to recruit a **Full Time Support Worker** for a supported living service in Great Sutton, Ellesmere Port. **Role -** - ** Single Work Location at a Supported Living service in Great Sutton**: - Experience Support Worker required. - 40.75 hrs p/w and 1 sleep (on average based on a 12wk rolling rota) - Working 3 days...

  • Support Worker

    3 months ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    **Job description** *** We are looking to recruit a **Full Time Support Worker** for a supported living service in Great Sutton, Ellesmere Port. Role - ** Single Work Location at a Supported Living service in Great Sutton**: - Experience Support Worker required. - 40.75 hrs p/w and 1 sleep (on average based on a 12wk rolling rota) - Working 3 days per...

  • Support Worker

    3 months ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We Support are recruiting for full time permanent Support Workers for our Supported Living Services in **Ellesmere Port**. We provide support for adults with learning disabilities in supported living properties across Cheshire West and Greater Manchester as well as provide daily outreach support. **Role**: - ** Working from several supported living...

  • Night Care Assistant/waking Nights Support

    3 months ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We are recruiting for a part-time Night Care Assistant/Waking Nights Support Worker for a Supported Living Service in Ellesmere Port. We support adults with learning disabilities in supported living properties. **Job Details**: - Single Work Location at a Supported Living service in Great Sutton. - 21.5 hours per week over 2 days, 1 in 3 weekends (on...

  • Full Time Support Worker

    3 months ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We are looking to recruit a **Full Time Support Worker** for a supported living service in Great Sutton, Ellesmere Port. **Role**: - ** Single Work Location at a Supported Living service in Great Sutton**: - Support Worker required - 40.75 hrs p/w and 1 sleep (on average based on a 12wk rolling rota) - Working 3 days per week with every other weekend...

  • Female Support Worker

    3 months ago

    Ellesmere Port, United Kingdom We Support LTD Full time £20,000 - £22,000

    We Support are recruiting for full-time permanent Support Workers for our Supported Living Services in Ellesmere Port.We provide support for adults with learning disabilities in supported living properties across Cheshire West and Greater Manchester as well as provide daily outreach support.Role:Working from several supported living services in the Ellesmere...

  • 1:1 Mental Health Support Worker

    3 months ago

    Ellesmere Port, United Kingdom Tradewind Recruitment Full time

    Do you have experience working with children with mental health needs? Are you passionate about making a difference in the lives of young people? Tradewind are currently seeking a 1:1 Mental Health Support Worker to work with a Key Stage 3 child in a Pupil Referral Unit in Ellesmere Port, starting September. The School provides a quality educational...

  • Female Support Worker

    3 months ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We Support are recruiting for full-time permanent Support Workers for our Supported Living Services in Ellesmere Port.We provide support for adults with learning disabilities in supported living properties across Cheshire West and Greater Manchester as well as provide daily outreach support.Role:Working from several supported living services in the Ellesmere...

  • Cyber Security Analyst

    1 month ago

    Ellesmere Port, United Kingdom Cubiq Recruitment Full time

    Cyber Security Analyst (Tier 1-2 SOC comparable)Based in Ellesmere Port, CheshireSalary around £40,000 with some flexibility if requiredCandidates must have the right to work in the UKAre you:An experience Cyber Security Analyst or SOC Analyst (Level 1 or 2)?Able to demonstrate your knowledge of and working experience of areas including Threat Management,...

  • Cat 2 Inspector

    2 months ago

    Ellesmere Port, United Kingdom Sonomatic Limited Full time

    Sonomatic RAIS now have a requirement for CAT 2 Inspectors to support our team in Stanlow, Ellesmere Port on a temporary basis. The opportunities we have available are: - Position 1: 25th March, 6 weeks - Position 2: May, 8 months - Position 3: September, 5 weeks Key Requirements: - Minimum of 5 years experience - RG CAT 2 Schedule: 6 days a week, and...

  • Care Assistant/support Worker

    3 months ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We are looking for Full time Support Workers to cover several supported living services in Ellesmere Port and Chester. We support adults with learning disabilities in our supported living properties. - Supporting a number of work locations within the Ellesmere Port/Upton area - 35 hours+ per week with at least 1 sleep (on average) - Working 3-4 days per...

  • Garment Tech Team Assistant

    3 months ago

    Ellesmere Port, United Kingdom Big Style Fashions Ltd Full time

    We are a fast-growing online ladieswear fashion retailer looking for an enthusiastic individual to join our team based in Ellesmere Port, near to junction 10 of the M53. Key responsibilities: - Keeping the critical path up to date for suppliers and products - Support with the processing of samples (measuring garments and accepting or rejecting) - Working...

  • Support Worker

    3 months ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We are recruiting for full-time Support Workers for our Supported Living Services in Ellesmere Port & Chester. We support adults with learning disabilities in our supported living properties. - ** Working across 3 Supported Living services**: - Guaranteed 35+ hours per week plus Sleep In Shifts - Working 2-3 days per week on a 6 week rota - Full training...

  • Support Worker/care Assistant

    3 months ago

    Ellesmere Port, United Kingdom We Support LTD Full time

    We are recruiting for full-time Support Workers for our Supported Living Services in Ellesmere Port & Chester. We support adults with learning disabilities in our supported living properties. - **Working across 3 Supported Living services**: - Guaranteed 35+ hours per week plus Sleep In Shifts - Working 2-3 days per week on a 6 week rota - Full training...

  • Personal Care Assistant

    3 months ago

    Ellesmere Port, United Kingdom Parador Care Support Ltd Full time

    **Are you looking to expand your skills and enhance your career as a Care Assistant? Harland Services Ltd** **is recruiting Support Workers for a client in the WA9 area of Runcorn.** Harland Services Ltd is seeking Care Assistants (preferably with experience) to support shifts for a male client with Care needs. If you are interested in joining the team and...

  • Part 2 Scaffolder

    2 months ago

    Ellesmere Port, United Kingdom Careermakers Full time

    Career Makers Recruitment are currently recruiting for Scaffolders in the Ellesmere Port, CH66. Experience required: - Experience as a Scaffolder - CISRS Card Ongoing work. Please contact Career Makers Recruitment if you are interested in this position. 0161 764 2169 option 2 Pay: £23.00 per hour Schedule: - Day shift - Monday to...