Cctv Controller
2 weeks ago
**We have an exciting opportunity for an enthusiastic CCTV Operator to join our dynamic team on a permanent basis. This role is perfect for anyone who is looking to stay within the security industry or looking to start to progress within security**
**Contracted Hours: 42**
**Shift Pattern: 4on4off - Days, Nights & Weekends**
**Pay Rate: £15.23**
**Qualifications: CCTV License - Essential. First Aid at Work - Desirable**
**Do you have what it takes to be an CCTV Controller with Securitas?**
The role of a CCTV Controller is interesting and varied, you are responsible for protecting our customers property, people and/or assets by providing security services to a specific site in direct accordance with the customers assignment instructions. Working with one of the most high-profile and respected brands in the UK is very rewarding and this role is interesting and stimulating.
**The main responsibilities for this CCTV Controller role are**:
- Monitoring and responding to calls and requests from all Client locations and staff
- Monitoring all site CCTV system cameras and alarms and responding as required in line with procedures
- Identify any potential security vulnerabilities and escalate accordingly. Ensure that all sites are always secure
- Understand the escalation procedures relating to issues or incidents and know when to escalate or deal locally
- Report to the Control Room Supervisor any incident outside of your experience or control and follow all actions and issues as required
- Demonstrate an excellent understanding of all systems in use in the Control Room
- Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner
- Receive out-of-hours calls from the client Helpdesk and escalate as required in line with procedures.
- Support security gate operatives by dealing quickly and effectively with all Access Control issues raised and troubleshooting access issues
- Compile daily, weekly, and monthly reports as required.
- Produce high-quality Reports relating to all Incidents in a timely manner
**Essential Skills**:
**How you will make an impact as a CCTV Controller**:
- You may have a background of working in a contact centre or in a security role. If you have experience of working with customers over the phone and have an interest in technology this is the role for you.
- You should be confident, articulate, proficient in the use of technology and be able to communicate well, both verbally and in writing.
- Our people are always well presented, polite and proactive when engaging with customers to ensure a complete customer experience is provided, as we aim to maintain our outstanding reputation for excellence.
**Desirable skills**
- An SIA security licence (we will support you to get this)
- A good understanding of computer software and packages, but we can help you as long as you have an interest in learning
**About Company**:
**Securitas Benefits**:
- Paid holiday, company pension and life assurance scheme
- Discounted gym membership
- Wellness advice and support
- Cycle to Work Scheme
- Car lease and new car purchasing schemes
- Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out.
- City & Guilds accredited training program for professional and personal development
- Support to gain your SIA license
**JOIN SECURITAS TODAY**
**Essential Requirements**:** How you will make an impact as a CCTV Controller**:
- You may have a background of working in a contact centre or in a security role. If you have experience of working with customers over the phone and have an interest in technology this is the role for you.
- You should be confident, articulate, proficient in the use of technology and be able to communicate well, both verbally and in writing.
- Our people are always well presented, polite and proactive when engaging with customers to ensure a complete customer experience is provided, as we aim to maintain our outstanding reputation for excellence.
**Desirable skills**
- An SIA security licence (we will support you to get this)
- A good understanding of computer software and packages, but we can help you as long as you have an interest in learning
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