Customer Advisor

1 month ago

Cottingham, United Kingdom East Riding of Yorkshire Council Full time

**The job itself**:
We are excited to be able to offer the opportunity to join Libraries and Customer Services working as a Customer Advisor based at the Cottingham Multi-Service Centre.

We pride ourselves on being an employer of choice and in addition to your salary we offer a range of great benefits including:

- Generous leave entitlement.
- Access to employer pension scheme.
- Reduced cost membership at our Leisure Centres.
- Shop and Save discounts at a variety of local shops.

**What you’ll be doing**

Working as a Customer Advisor your role will be to provide a customer and library service ensuring the delivery of a high-quality customer transaction, enquiry and information service to local residents.

You will engage with customers and local partners to develop and promote the service, including supporting increased use of our self-service payment and information facilities, and promotion of our Health Agenda. You will also support activities within the

centre such as Storytime and Adult groups.

**About You**

We are looking for a friendly and confident individual with excellent customer care and organisational skills.

You’re someone who enjoys working with customers of all ages and you can deal with difficult situations effectively, keeping calm under pressure.

You will have excellent communications skills and have an enthusiastic approach to delivering good customer service.

This job would suit someone with experience of working with the public, including telephone enquires and with strong IT skills.

The role can be physically demanding and involves moving around the workplace, assisting customers, moving library stock to and from shelves, restocking display areas, loading/unloading of small crates of library materials/book stock and caddy liner boxes.

For further information contact Helen Richmond, 01482 393424 Monday, Tuesday, or Thursday 9.30 - 4.30.

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