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Customer Service Advisor

4 months ago

Manchester, United Kingdom Wex Europe Services Full time

**CUSTOMER SERVICE ADVISOR / MANCHESTER / HYBRID WORK / £21K & GREAT BENEFITS**

Are you a Customer Service professional, looking for a rewarding new challenge where hard work truly is rewarded? Regular incentives, real career progression and an amazing environment are guaranteed

This could be the perfect place for you the thrive as Customer Service Advisor, within a rapidly expanding international organisation.

**WEX Inc.** is a leading provider of B2B physical, digital and virtual card payment solutions - comprising small businesses, large fleet and corporations - with unparalleled security and control across a wide spectrum of business sectors.

Our dynamic UK based Customer Service team is currently going through a period of growth and we have a range of permanent and fixed term contract positions available within the team.

**What’s on offer?**
- Competitive salary of £21K
- Monday to Friday - 37.5 hours - NO EVENINGS OR WEEKENDS
- Hybrid working with a minimum requirement to go into office 2 days per week
- Fantastic work-life balance
- Company pension & life assurance scheme
- Generous holiday allowance of 25 days plus bank holidays
- Holiday purchase scheme, the ability to get an additional 5 days annual leave per year
- Life assurance, company sick pay and pension scheme
- Employee discount platform
- Incentives schemes, companywide and departmental
- Continuous training, coaching and development within a helpful and encouraging environment
- Career progression opportunities

We believe that all our people make the difference in our success, and our customer service team is the heart of this. The new Customer Service Advisors will undertake a varied number of tasks required to maintain an operation supporting our ever-growingFuel Card business.

**Key Responsibilities of the Customer Service Advisor**:

- Liaise with sales teams to advise of customers commercial queries
- Investigate transactions declines & velocity queries
- Produce copy invoices on request
- Liaise with staff in Manchester and across European offices
- Log all queries and action on logging tool
- Answer phone calls and live chats with set criteria and within parameters set out by the company
- Provide on-going support to colleagues
- Provide support to customers using websites / systems provided
- Carry out data entry for Customers & Cards
- Production of customer transaction files and reports

**Skills & Experience required**:

- Previous experience in a similar Customer Service Role / Environment
- Excellent communication skills (written and verbal)
- Adaptable to organisational change requirements
- Self-motivated, organised and can work on own initiative
- Establish and maintain co-operative and effective working relationships

**WHATS NEXT?**

If you believe that you have the skills and passion to be part of our successful Customer Service team, we would love to hear from you. APPLY NOW for immediate consideration.