Instructional Designer

3 weeks ago

London, United Kingdom Tripadvisor Full time

**Who we are**:
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.

**The role**:

- The Learning Technologist / Instructional Designer working with our existing Customer Support Team will develop world-class experiences that change how our teams in customer support are enabled. Success in this role requires them to be fluent in both learning design and emerging technologies. The Learning Technologist / Instructional Designer will investigate design approaches, evaluate technical feasibility, and bring solutions to life through the development of prototypes, working samples, and functional components. In this role, they will continuously improve our customer support online learning programs and technology using an array of creative approaches which drive productivity, innovation, and operational excellence.

**What you'll do**:

- Understanding Customer Support goals and challenges, as well as insights from analytics and customer interactions, and using them to inform design decisions
- Using creative problem-solving and design thinking to develop and enhance alternative approaches to learning experiences in Customer Support
- Build and deploy CS learning solutions for a variety of delivery channels: e-learning, blended learning, game-based learning, instructor-led learning, and performance support tools
- Pursuing a deep understanding of learner roles to ensure that learning solutions meet the needs of learners.
- The role will also provide technical support required to maintain and support the Virtual Learning Environment (VLE) ensuring a consistent student experience.
- Own, optimize, drive adoption, maintain and support our Customer Support LMS ensuring a consistent learner experience.
- Deliver/observe training onshore or in one of the vendor sites to test efficiency, design and amend the material as needed.

**What we are looking for?**
- 3+ years of experience in designing online instructional activities to support adult learners in eLearning.
- Advanced experience in learner-focused design and learning technologies, such as Captivate, Articulate 360, Camtasia and an ability to quickly learn and integrate new technologies.
- Experience in creating and compositing live action video recordings, including interactive assessments or interactive demos for new systems.
- Excellent verbal, written, interpersonal communication, including ability to communicate complex concepts clearly and persuasively across different audiences and levels of the organization.
- Solid project management skills including planning work, managing details, keeping multiple tasks/projects on track, using time well, and delivering results.
- Experience collaborating with multiple leaders, SMEs, front-line managers, and frontline employees.
- Experience administering Learning Management Systems
- A work sample demonstrating your experience and skill using course authoring tools and instructional design theory will be required as part of the interview process.
- Roll up your sleeves mentality and willingness to solve problems and make improvements
- Experience of working at a fast-paced environment with self-driven time management, and flexibility.

LI-Hybrid

LI-MH2

Tripadvisor

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