Leasehold Officer

**Title: Leasehold Officer**

**Grade: C/D**

**Salary: £22,361 to £27,844 (depending on experience)**

**Hours: 37**

**Service Area: Property services, Homes First**

An opportunity has arisen in our Property Services team for a Leasehold Officer.

Homes First has a varied portfolio of mixed tenure properties, owned by both Lewes District and Eastbourne Borough Councils. These areas range from rural areas to busy town centres.

Leasehold Management offers a rich and rewarding career and gateway into other property management functions. As part of a capable team, the role involves providing leasehold management and administration duties for a portfolio of over 900 properties. You will be working with other officers to support essential business processes for leaseholders, shared owners, and other stakeholders.

Examples of duties for the role include:

- Responding to service enquiries about leasehold matters
- Dealing with Leasehold Extension requests and associated activities
- Completing resident consultations under leasehold, statutory requirements
- Investigating queries relating to the Lease
- Helping with calculation and distribution of regular service charges
- Dealing with pre-sale enquiries from Solicitors
- Assist with reviewing and monitoring service improvement plans.
- Issuing commissions to consultants, legal advisors, and other experts
- Raising purchase orders and processing invoices from supply chain partners
- Arranging meetings, booking venues, and taking minutes as needed
- Leasehold data management & compiling statistical reports.
- Letter writing and mail merges.
- Log and monitor complaints, MP & Councillor enquiries, and FOI requests.
- Helping with other projects within the department

You will need to be familiar with landlord and tenant law and particular emphasis on leasehold management. In addition to good accuracy, literacy, and numeracy, you will need to be resilient, proactive, calm under pressure and be able to manage customer expectations effectively.

**Interview dates will be confirmed.**

**Salary**: £22,361.00-£27,844.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Flexitime
- Wellness programme
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in Eastbourne

Reference ID: JTP/23/239129

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