Bars Supervisor

5 months ago

London, United Kingdom Selfridges Full time

A bit about the role
Our premium bars and restaurants are places in which our customers will be able to sit back, relax and watch the world go by. Whether they are stopping in for a quick coffee break or dining in for an extraordinary culinary experience our customers expect the best. With a range of menus our bar teams deliver impeccable service every time. As part of this team you will engage with customers and create a luxurious experience where our customers can enjoy a choice of the latest trend setting cocktails, fine wines, a glass of champagne, or one of a range of specially selected craft beers.

Our restaurants are open 7 days a week and you will be required to work weekends and late nights as part of a team rota however working within a retail store, more sociable hours can be expected. Our founder, Harry Gordon Selfridge, famously expressed that ‘a department store should be a social centre, not merely a place for shopping,’ and this could not be truer for Selfridges today.

With a vision to reinvent retail, we launched our sustainability strategy, Project Earth, in 2020, with a bold commitment to change the way we shop _and_ the way we do business. Built on three themes - driving a transition to more sustainable materials, exploring new business models, and challenging the mindsets of our partners and customers as well as our own teams - Project Earth is underpinned by our science-based targets as we look to a net-zero future.

Your role will be:

- Close off customer complaints without escalation.
- Train and support team to achieve good standards of service.
- Organise daily planner for next day and manage day to day running of floor.
- Complete wastage.
- Place orders.
- Complete Sunday trade report.
- Process deliveries.
- Ensure stock room standards are met.
- Support with stock take.
- Complete line checks and stock counts.
- Complete Cash Out Process.
- Multi-site support.
- Support with cross training of team members.
- Work closely with supervisors across all other restaurant sites.
- Support with creating new f and b for events and experiences.

A bit about you
- You’ll be well versed in the art of cocktail making and mixology, having built a solid reputation for flair, innovation and sophistication
- You’ll have genuine passion for this role, with a natural curiosity to discover and explore more about how to improve your services and to share with others (we are all about sharing our knowledge here)
- A positive, can-do attitude is what we love here, and you’ll always be prepared to go above and beyond

A bit about us
**Rewards and benefits**

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
- Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
- Generous annual leave that increases with length of service
- Up to five paid volunteering days - from beach cleans to co-ordinating food and clothing donations
- Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
- Defined pension contribution scheme
- Generous bonus and/or commission scheme
- Enviable team member discount including sale previews and double discount days
- Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
- Subsidised gym memberships
- Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
- Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
- Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail

**Everyone is welcome**

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

**Our awards cabinet**

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

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