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Independent Professional Advocate
4 months ago
**Independent Professional Advocate**
**Reports to**: Information and Advice Department Manager
**Direct Reports**:N/A
**Base**: County Hospital, Pontypool and community working
**Hours**: 16 hours
**Hourly rate**: SCP11 (£10.97 per hour)
The purpose of this role is to provide daily high-quality independent advocacy support, in line with the Advocacy Quality Performance Mark. You will have a clear understanding of advocacy provision, carrying out routine visits to care homes, mostly in Blaenau Gwent, hospitals and client homes, supporting adults to ensure their views are being heard and their rights respected. You will also signpost clients to other internal and external services to access appropriate information.
You will manage your work time and case load effectively, have a passion for supporting older people and be flexible in order to meet service needs. The ability to drive and have access to of your own vehicle for work purposes is essential to your role. You will also undergo an enhanced DBS check.
**Main duties and responsibilities**
- To provide a quality independent advocacy service to our clients, having a clear understanding of their needs
- To understand the role of an advocate in presenting information and providing support to clients to enable them to make informed decisions
- To act in a non-judgmental way
- To assist with telephone enquiries and accept referrals to the service as required
- To be responsible for managing a case load of clients and arranging contact as needed
- To log clear and concise case notes on IT systems (Charitylog) ensuring they are compliant with QPM and Organisational standards
- To maintain confidentiality and understand data protection - GDPR regulations
- To maintain and compile detailed records to ensure accurate statistics can be created as required by the funders
- To provide quality support to clients in the community, from an office, via telephone, Teams, Zoom or WhatsApp as directed by the service user
- To ensure that safeguarding of clients is a key priority and take any necessary internal and external procedures and action
- To form an active part of the Advocacy Team and Information and Advice
Department and attend team meetings, individual meetings, external meetings, and supervisions
- To actively promote the service, attending networking meetings and acting as the liaison to the Hope Project and any other active partnerships as requested
- To carry out any additional duties as required by the Department Manager
- To keep up to date with legislation and case law
- To be prepared to undertake regular training as required
- To be willing to travel and work flexibly throughout the charities operational area
- To be prepared to work from any of our operational bases as required
**Person Specifications.**
Education and Training
- A City and Guilds Certificate in Advocacy or equivalent or a commitment to working towards a Qualification in Independent Professional Advocacy
- A well-developed knowledge of IT either by qualification or experience in using databases, Outlook and Microsoft Office
- Admin/organisational skills and experience
- Driving license and access to a vehicle for work purposes
Skills and Aptitude
- Experience of working with vulnerable people
- An understanding of the needs of older people and their families
- Good communication and interpersonal skills
- Knowledge of data protection - GDPR
- Able to follow routine administration procedures
- Able to work as part of a team
- Experience of assessing and maintaining a caseload
- Full IT Literacy; the role will involve daily use of online databases, Outlook and Microsoft Office
- Willingness to work flexibly between the hours of 9 - 5pm Monday to Friday to meet the needs of the business (some occasional weekend work may be required)
- Willing to undertake any relevant training
**Desirable Criteria**
- Experience of working as an Independent Professional Advocate
**Values**
When we work with older people, each other, and our stakeholders, we are expected to: Work together to get things done and achieve more
- Work together to get things done and achieve more
- We treat our clients, colleagues and stakeholders with friendliness, respect, dignity and empathy
- We act professionally, openly and honestly
- We embrace diversity and are inclusive to all
- We are open and honest
- We treat our clients and colleagues with care
- We are friendly and treat people as individuals
**Job Types**: Part-time, Permanent
Part-time hours: 16 per week
**Salary**: £10.97 per hour
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Store discount
Schedule:
- Monday to Friday
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Application deadline: 23/06/2023
