Medical Receptionist

**LLANFAIR SURGERY**

**Medical Receptionist Job Description**

JOB TITLE: MEDICAL RECEPTIONIST / CARE NAVIGATOR

Are you a person looking for an exciting opportunity or would you like to train to become a receptionist in an award-winning GP Practice?

An opportunity has arisen for a dedicated person to join our friendly and professional team at Llanfair surgery.

We are looking for an enthusiastic individual who is motivated and passionate in their role. Being methodical, organised and having great attention to detail will be paramount in this role. You will be a key member of the Practice team and will be supported by the reception team leader, the Practice Manager and the wider clinical team.

**ACCOUNTABILITY**

The post holder is ultimately accountable to the Partners

RESPONSIBLE TO: Practice Manager

REPORTING TO: Reception Team leader

JOB PURPOSE: To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice by portraying in the highest possible professional basis. To ensure that enquiries from patients, visitors and external agencies/bodies are efficiently and courteously handled to the mutual satisfaction of the partners and patients.

Receptionists are key members of the practice team. They are trained to work with all the resources available to them which may include signposting patients to another service, offering self-help advice or booking with an appropriate clinician in the practice’s multi-disciplinary team. This work is often referred to as ‘care navigation’.

**MAIN DUTIES AND RESPONSIBILITIES**

Ø Greet patients and visitors to the practice.

Ø Book in, amend and cancel patient appointments in-line with practice appointments procedures ensuring optimum efficiency of the appointment system.

Ø Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to a GP where necessary.

Ø Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets.

Ø Ensure computerised appointment system is up-to-date.

Ø Respond and/or redirect all patient and visitor requests accordingly.

Ø Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

Ø Set-up of new patients onto the computer system

Ø Advise patients of relevant charges for private services, accept payment and issue receipts for some.

Ø Ensure correspondence, reports, results etc. are filed electronically in correct patient record.

Ø Ensure reception and waiting areas are kept neat and tidy.

Ø Re-stocking of information leaflets as appropriate.

Ø Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

Ø Undertake administration tasks as allocated and arranged by Reception Team Leaders.

Ø Maintain patient calls/recalls as instructed by Reception Team Leaders.

Ø Action start and end of day procedures.

Ø Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

Ø Regularly check all electronic messages have been actioned.

Ø Amalgamation of new patient records.

Ø You will be expected to carry out any reasonable duties, which may be requested from time
- to-time.

Ø Work safely at all times in accordance with Legislative requirements, Practice Policy, and Procedures.

Ø Sign posting patients to another service, offering self-help advice or booking with an appropriate clinician.

Ø Be a Chaperone during an patient examination to help assist a healthcare professional throughout a procedure where the safety of everyone is of paramount importance.
- This job description is not exhaustive and adjusted periodically after review and consultation._

**EQUIPMENT, MACHINERY & SYSTEMS**

Ø Personal Computer system including internet activity which is utilised as a means of communication both internally and externally.

Ø Practice Clinical System (Vision) to manage and record patient appointments, inputting patient registration data, accessing patient data as necessary and when undertaking audits.

Ø Fax and photocopying machines

Ø The post-holder is responsible for, in conjunction with others, maintaining the accuracy of the Practice’s Clinical System (Vision/Emis)

**ASSIGNMENT OF WORK**

The post-holder’s work assignment is determined by the requirements of the Practice, GP Partners, Practice Team Leaders and patients.

The post holder will take instruction on a day-to-day basis from the Reception Team Leaders. However, the post-holder is expected to become self-directed and motivated, using their own initiative and requiring minimum input.

The post-holder must be proactive in forward planning, identifying and implementing improve