Tenancy Sustainment Officer

**About The Role**:
Are you an enthusiastic and motivated individual? Do you want to help make a positive difference to the lives of our customers? If so, we really want to hear from you.

We have a fantastic opportunity available for a Tenancy Sustainment Officer to join our exciting innovative Community Investment & Tenancy Sustainment team, to assist and offer guidance to our customers, through difficulties they encounter and help be better prepared to manage challenges they may face. No two days are the same.

We work with all areas of our business and with external partners, to assist our customers to sustain their tenancies, improve their lives and their living environment. We have a great supportive team atmosphere, which shares their ideas and skills, with a one team attitude.

This opportunity will give you the chance to learn new skills and access new experiences in a leading housing association. You will be working out in the field on a one-to-one basis with our customers, while also offering assistance through phone and IT platforms. You will work closely with colleagues and partners to deliver information, advice and guidance. You will also signpost our customers to other external support, services and agencies who may be able to help them. You will manage your own caseload and work closely with other teams in our company.

This role is being offered on a **full time**, **permanent** basis. This is a field based role working across the **Devon** area, travel is essential.

To be considered for the role of Tenancy Sustainment Officer, you will be/have:

- Able to demonstrate transferable skills which could assist customers.
- Experience of working with adults with vulnerabilities.
- An understanding of safeguarding cases.
- Able to assess a customer’s needs.
- Good understanding of DWP, benefits calculations and challenging decisions.
- Good understanding of Local Authority processes.
- An understanding of Social Housing.
- Financial awareness and understanding of budgeting.
- A willingness to research opportunities for residents through local charities & grants funding.
- Experience of working successfully across teams.
- Experience of working with external agencies to ensure solutions.
- An understanding of hoarding.
- Supporting customers across a large geographic area.
- Good level of IT skills including knowledge of MS office suite.
- Excellent communication skills.
- Confident in working remotely and managing your own calendar, travel and appointments to deliver the service.
- Good level of literacy and numeracy.
- Valid UK driving licence and access to a suitable vehicle.

**About The Company**:
**Our Reward and Benefits**:

- Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.

**About Us**:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.