Hotel Worker

New Lanark is a UNESCO World Heritage Site - an authentic and enduring historic community which preserves and celebrates social and economic values that remain of global contemporary relevance. New Lanark Trust, an independent charity, is responsible for the restoration and regeneration of the village and for pursuing a sustainable management strategy to safeguard its future.

We are looking for a Guest Service Agent for our operations team are responsible for ensuring all of our customers receive a premium experience.

A Guest Service Agent’s key focus is delivering sales through service. Working as part of a team from housekeeping to kitchen to reception to bar and restaurant they contribute towards delivering a positive experience for our customers through providing a friendly and efficient level of customer service, making our customers feel welcome and at ease. They are happy to interact with customers, demonstrate our products where required and use their product knowledge to drive and achieve sales targets.

You will be a fun, confident and welcoming individual. You are calm under pressure and are relentless in your drive to deliver sales and exceptional customer service at all times. You will demonstrate pride and passion and are obsessive about customer service, standards, and New Lanark. You are a real team player with energy and enthusiasm that is infectious. You collaborates with others to get the job done and celebrates success.
You will be able to clearly understand our customer, deliver the offering and service that they want to return time and time again for

**Job Types**: Full-time, Part-time, Zero hours contract, Temp to perm, Temporary contract, Fixed term contract, Permanent

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: One location