Customer Service Advisor

3 weeks ago

Poole, United Kingdom STARK Group Full time

We are currently seeking a proactive and customer focused Customer Yard Assistant to join Jewson in Poole. This is a great opportunity for someone who is looking for a hands on role where they can progress. Previous experience isn’t essential as long, so if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit

**Is this role right for me?**
As this role is working in the yard, you’ll often be working outside, so this is a great job for people who love to be outdoors. Full workwear and PPE is supplied.

**What will I be doing?**
As a Customer Yard Assistant will have one of the most important roles within the branch network. You will regularly be the first and last point of contact for customers visiting the branch so you play a huge part in delivering a fantastic customer experience. To support the team you will;
- Welcome customers to the branch and take an active interest in their projects
- Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions in line with our Jewson Values
- Help to prepare customer orders, load and unload customer and supplier vehicles using a Fork Lift Truck to minimise manual handling (training will be provided)
- Check incoming deliveries and report missing or damaged products
- Maintain stock levels in both the shop and yard areas, carrying out regular stock counts
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Use our in-house systems to process customer orders to support the branch team, as and when required
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
- Work with colleagues to suggest opportunities for improvement

**About us**

This role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.

At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We’d love to hear from you, hit apply And a member of our Internal Recruitment team will be in contact with you.

**Job Types**: Full-time, Permanent

Pay: £25,130.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Poole: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: VH - STK00530

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