Shop Assistant

**CHARITY SHOP ASSISTANT**

**Hipperholme Shop**

**Salary Scale**:Grade 8 - £20,319 pro rata**

**Hours: 15 hours per week including weekend working**
**Responsible to: Shop Manager**
**Accountable to: Retail Area Manager**
- Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidence-based specialist palliative and end of life care for adults in Calderdale who have active, progressive life limiting illness._

**Job Summary**

We are currently recruiting a Shop Assistant to work in our Hipperholme shop with the Shop Manager and Volunteers to provide a high quality of retail service in relation to agreed performance targets. The post holder will run the shop in the Managers absence, undertaking all appropriate duties to ensure continued operation of the shop. This shop trades seven days a week.

Provide effective leadership to the volunteers, managing and supporting as appropriate to ensure they operate as an effective and motivated team.

**Minimum Qualifications / Experience Required**

Educated to GCSE level or equivalent

Minimum of one years’ experience in the retail sector

Experience of providing customer service

**Key Working Relationships**

Shop Manager
Retail Area Manager
Retail Support Co-ordinator
Retail Training Co-ordinator
Head of Retail
Retail Team
Income Generation Team
Volunteers
Volunteer Services Co-ordinator
Local Community and supporters

**Duties and Responsibilities of the Post**

To work with the Shop Manager to adhere to stock control, pricing, and rotation procedures, displaying goods in the shop, and maintaining high overall standards of display and housekeeping.

Maintain a high standard of display, both externally and internally.

Achieve and maintain high standards of housekeeping, organisation, and cleanliness throughout the shop premises.

Provide the highest level of customer service to donors and customers.

Help to actively promote Gift Aid in the shop, achieve the targeted conversion rates and manage the Gift Aid process.

Maintain awareness of competitor activity in the local area (particularly in the charity / low cost sector) and provide feedback to the Shop Manager.

Assist the Shop Manager to ensure the shop is a safe environment that protects all staff, volunteers, and the public.

Actively encourage all donations into the shop.

Understand and comply with the requirements of Trading Standards Regulations in the shop.

Hold shop keys, opening & closing the premises for trading hours ensuring that the hours are strictly adhered to when the Shop Manager are unavailable.

Report any maintenance or H&S issues in the shop to Shop Manager.

To carry out any other duties as reasonably requested by Shop Manager.

To work in any other shops as necessary.

Be familiar with and able to operate all necessary procedures on the till.

To support the manager in merchandising creatively to ensure maximum sales and profit are achieved.

**Volunteers**

To assist the Shop Manager by providing advice & guidance to the volunteers in order to develop an efficient & effective team across both shops.

Recruit, support and help train volunteers, working with the Retail Training Co-ordinator and the Retail Support Co-ordinator.

**Customer Service**

Ensure that customer service is professional and supports the ethos of the hospice.

Promote the use of the Hospice loyalty card scheme.

Support and advertise hospice events, campaigns, and awareness issues.

Build relationships with customers and the community.

Promote the role of the charity in the community.

**Team Working and Leadership**

Be an active, participative, and supportive member of the Retail Team to ensure that all aspects of the Hospice retail strategy are successfully delivered.

**Education**

Be willing to undertake further education and training as part of professional development to meet the demands of the role.

**Finance**

To comply with the correct financial procedures. This will include accurate cashing up, banking, reporting of figures, and relevant paperwork as required.

**General**

Build long term sustainable relationships within the Calderdale Community at all levels and represent the organisation at key events and activities where applicable.

Complete all administrative paperwork such as sales sheets and stock control sheets correctly and promptly.

Build key relationships with other hospices and charities both within the area and nationally where appropriate to remain competitive in the workplace.

Promote volunteering opportunities where and when appropriate.

**General Duties & Responsibilities**

Overgate Hospice is a no smoking organisation

The employee must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974)

The employee mus