QA Coordinator

Assent is at the forefront of Building Control in the UK and we are growing our network as we embark upon our next phase of growth. We deliver very high levels of service and build strong long-term relationships with our clients in order to help provide sustainable, accessible, and safe built environments.

**Why join the Assent team?**

Assent employees are the heart of the company, we believe in offering a collaborative team-orientated approach by being professional, helpful, and supportive to all we interact with.

We actively promote and celebrate internal learning, development, and promotion for every member of our team - from those joining our Training Academy right through to our Senior Leadership team.

**What your role will involve: -**

This is a new and exciting opportunity to join the Assent team as a QA Coordinator. Reporting to the Technical QA Lead, you will be responsible for:
- Carry out System and Process Audits within the business to monitor compliance with defined practices and procedures
- Gain a thorough understanding of QEMS procedures and manuals. 
- Review and audit electronic project files to ensure compliance and quality assurance. 
- Support and engage with technical and administrative teams across the business on quality procedures .
- Assist and support the development of best practice QA reporting mechanisms. 
- Contribute to continuously improve and develop the quality management tools, processes and bespoke IT platform.
- Help manage and maintain ISO 9001 QA audit system which is embedded in the proprietary bespoke in-house project management and document control system.
- Assist with ISO 9001 third party quality auditors to maintain Assent Quality Management compliance and certification.
- Help coordinate and manage the client feedback and/or complains process to achieve timely and satisfactory resolution to complaints.
- Report regularly on the status of any complaints to the management team.  - Investigating complaints to identify and solve problems, and provide excellent customer care.
- Assist with the induction process for new employees relating to QA procedures.
- Work to strict deadlines, under pressure with minimum supervision.
- Any other duties as reasonably requested by the CEO and Senior Leadership Team.

**What you will bring to Assent: -**
- Previous experience within an administration role
- Excellent word processing and IT skills
- Good organisational and time management skills
- The ability to work on your own initiative
- Honesty and reliability
- Attention to detail

**What we will do for you as an employee: -**
- Offer a competitive salary with additional benefits such as eligibility for company pension and private medical insurance
- Life Assurance scheme
- Continuous professional development through in-house and relevant external training
- Flexible and understanding working environment
- Generous holiday entitlement incremental with length of service

You may have experience in the following roles: administration, data entry, customer service, reception

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Private medical insurance
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: One location

Application deadline: 13/02/2023
Reference ID: JB-82