Fines Co-ordinator

**Fines Coordinator

**About the role**

As a Fines Coordinator you will be joining the experienced team in the West Swindon office of Arval UK. You'll be managing all processes relating to customer fines during the in-life of their vehicle fleet hire.

By exceeding customer expectations through delivery of a quality service, this continues to promote our brand values and embraces customer centricity, processing complex tasks in line with deadlines by managing the outcome to the desired result of reducing Arval debt and working with external suppliers to minimise risks to the business.

**What's in it for you?**

Fines Coordinator role receives a benefits package at **Pay Zone level A2** - This includes a basic salary of £22,620 and a bonus of up to £1100.

**You will also enjoy the outstanding benefits including;**
- Private Healthcare (AXA PPP)
- Life Assurance
- Company Pension scheme
- A range of personal flexible benefits
- 25 days holiday, your birthday off plus bank holidays
- Free Parking
- Free Gym onsite
- Access to great discounts on our products and services
- To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher
- Paid eye tests and £50 towards your lenses
- Volunteering days
- Charity Fundraising

**About you**

In order to be successful in this role you will be a true team player. You will be able to navigate new systems quickly, and will have the desire to learn new skills. It is vital that you have excellent communication skills, and the ability to adapt to your audience in written and verbal format.

You will be able to multitask in this fast paced and varied role. Once trained you'll be problem solving and handling complex cases to ensure our customers get continuity of care and support.

We are always looking to improve our offering and process so are interested in attracting someone who has experience of process analysis and improvement.

**Key Skills required**:

- Excellent communication skills
- The ability to be flexible in your approach
- Customer experience focus
- Able to keep up with varied, fast paced environment
- Able to take ownership and complete tasks in a timely way
- Understand the importance of working collaboratively in a team
- Confident communicator (verbal & written)
- Attention to detail
- Good on the phones

**About us**

We are Europe's No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry. Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way.

We truly believe all our Journey Makers help us shape our story - and make history in the process. Come, join our family, and be part of it too.

We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

**Application process**

**Arval: For the many journeys in life