Visitor Services First Aid

3 months ago

London, United Kingdom ZSL Full time

**Purpose of the role**:
To provide first aid support and assistance for visitors and staff at London Zoo, responding to first aid incidents efficiently and professionally, whilst remaining calm in difficult situations, instilling confidence in other employees and visitors. Assist in the administrative side of first aid, which will include completing an incident report form for every incident and assisting with collating information for investigations where required.

**Key responsibilities**
- Administering first aid and responding to all first aid incidents across the site including assisting in any emergency situations
- To liaise with emergency services, duty managers and security department as required
- To ensure that the equipment held in the First Aid Post is clean and in good working order
- To keep informed and up to date of ZSL’s relevant policies and procedures.
- Report all first aid incidents/near misses on site and any safety concerns
- Be part of our friendly zoo operations team interacting with members and paying visitors that you encounter.
- Supporting the zoo operational teams with events and commercial activity as required
- To maintain exemplary standards of customer service towards all staff and visitors
- 37.5 hrs per week including weekends and bank holidays.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time that are in line with the level of the role.

**About You**:

- First Aid qualification is required, further First Aid qualifications are desirable
- Experience of delivering first aid particularly in a visitor attraction setting
- An enhanced DBS check is required for the role

**About Us**:
We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.

**What do we offer?**

At ZSL, we are proud of our approach to employee benefits. Our benefits include:

- Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
- Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
- Flexible working - talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
- Holidays - 25 days annual leave allowance, plus UK bank holidays
- Wellbeing - access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
- Life assurance - eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
- Complimentary tickets - annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
- Cycle2Work - our cycle to work scheme enables you to lease a bicycle
- Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work
- Family friendly policies - we offer enhanced maternity, paternity, and adoption packages

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