Iwfm Insight and Research Executive

2 months ago

Stortford, United Kingdom Institute of Workplace and Facilities Management (IWFM) Full time

Role title Research and Insight Executive

Department Communication and Insight

Reports to Senior Research Manager

Line manager for N/A

Location Home based with occasional travel to meetings.

**Vision and Mission**

**_Vision _**

As the pioneering workplace and facilities management body, our vision is to drive
change for the future. To be the trusted voice of a distinct profession recognised, beyond
the built environment, for its ability to enable people to transform organisations and their
performance.

**_Mission _**

We empower professionals to upskill and reach their potential for a rewarding, impactful
career. We do this by advancing professional standards, offering guidance and training,
developing new insights and sharing best practice.

**_The company has a strong culture based on our values
- **
- _Confident and Bold _
- _Human and Inspiring _
- _Knowledgeable and InSync _
- _Active and Energetic _

**_Social Value _**
- We are a Disability Confident employer, Investor in People accredited, Living Wage _
- employer, Good Business Charter employer. We offer charity days along with paid for _
- social events and make efforts to reduce our impact on the planet.**Job Purpose**

A key strand of IWFM’s strategy is to develop the workplace and facilities management
(FM) profession, to demonstrate its impact and to ensure that its contribution, including
to business performance, is evidenced and recognised, both within the sector and
beyond.

**Insight and Research Executive | February 2023**

The function is focused on developing the research, information and insight that will
support the professional development of individual practitioners and position IWFM as
the go-to professional body for the FM profession and a trusted voice on workplace and
facilities management matters.

This role exists to project manage and support the development and delivery of IWFM’s
research, insight and information activities, including insight partnership projects with
third parties; and to help shape and target its voice working constructively and
collaboratively with internal and external stakeholders.

**Key Accountabilities
- Project manage the development and delivery of quantitative and qualitative

research and information projects to advance IWFM’s insight programme, supporting
the Senior Research Manager.
- Source and evaluate information and insights on the market and on stakeholders to

support strategic partnership engagement, business development and marketing
activity.
- Create material to support the Institute’s strategic engagement programme (e.g.,

Government, business leaders, media) on topics where IWFM wants to engage.
- Develop information and guidance resources for members and other customer

segments to enhance IWFM’s professional development and strategic partnerships
offering.
- Lead on content sourcing and development, including via:

- Engagement with Special Interest Groups
- Content partners and corporate partners
- Professional bodies
- Other relevant available resources.
- Extract and, as required, synthesise information and insights on priority interest

areas from government and third parties to help shape policy and position
development.
- Relevance and currency of Insight (policy and research) web pages.

**Insight and Research Executive | February 2023**

**Detail
- Support Senior Research Manager on insight and research projects including survey

design, interviews and focus groups.
- Analyse and interpret information to produce recommendations and research

papers/reports.
- Collect and disseminate case studies on interventions and best practice
- Work closely with Marketing Communications team (Content Manager) to ensure

knowledge flow externally is appropriate, timely and targeted.
- Develop and implement process flows and project management processes
- Manage research and insight budget effectively.
- Support the development of first-class best practice and content that supports

existing members/customers and attracts new members/customers to the Institute.
- Support wider functions in the Institute to optimise insight for commercial growth,

including the Institute’s volunteer expert community.
- Manage outsourced contracted suppliers and relevant partners, including information

services with third parties.
- Perform any other reasonable duties as requested efficiently and effectively.
- NB: Occasionally the role may require UK travel and attendance at evening events

**Reporting
- Monitor and evaluate operational aspects as required.
- Contribute to reporting to the IWFM Executive and Board
- Provide financial status of the function as required.

We are looking for the following person:
**Technical competence**:

- Proven record in developing and delivering a high-quality research

program/information/content.
- Expertise and knowledge of research methodologies, and best practice.

**Insight and Research Executive | February 2023**
- Proficient in Microsoft Off

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