Travel Consultant

2 weeks ago


Norwich, United Kingdom Oyster Travel Full time

**An exciting opportunity has arisen to join Oyster Travel**

**Oyster Travel have been nominated three years in a row as the Top Travel Agency in the East Anglia by TTG and we are looking for a fun, knowledgeable and well-travelled person to join our Oyster family.**

**Key responsibilities**:

- To sell and book holidays by establishing the customers travel needs to provide the right product and destination.
- Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
- Capture and record required client information.
- Provide expert travel advice on products and destinations.
- Build rapport with clients to ensure customer satisfaction and repeat business.
- Extend product and destination knowledge through supplier training and own research.
- Proactively identify, take ownership, and resolve customer queries.
- To ensure an excellent standard of customer service is always provided.
- Collecting and processing payments.
- Achieve monthly / annual goals.
- Advising clients on travel arrangements, e.g. visas and passports.
- To ensure the company’s values are always demonstrated.

**Skills and Experience**:

- _**2 years minimum**_ experience of working within a travel agency.
- A genuine desire to achieve results, both personally and as part of a successful team.
- Ability to thrive in a busy, fast-paced environment.
- Excellent customer service and communication skills.
- A keen eye for detail and be comfortable with multi-tasking.
- Ability to work on your own initiative and as part of a team.
- Resilience to deal with complex queries in a fast-paced environment.
- Proven track record of achieving / exceeding targets.
- Have a passion for travel

**Benefits**:

- Being a part of a fun, friendly & passionate team.
- **Generous bonus & incentives scheme** _(Personal Bonus & Team Bonus, Top Seller Holiday Fund, Ancillary Competition + Tour Operator incentives & perks)_
- Overseas educational travel opportunities.
- Discounted staff travel.
- Team evenings & events.
- Company pension scheme.
- Long service celebrations.
- Annual Oyster birthday celebrations.
- Closed Sundays & Bank Holidays.
- Allocated two Saturdays off per month*
- On-site parking.

**Supplemental Pay**
- Bonus scheme
- Commission pay
- Other

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Norwich, NR6 7AS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Travel Agency: 2 years (required)

Work Location: One location



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