Fraud Product Owner
1 week ago
**Fraud Product Owner**
**Northampton**
As a Barclays Fraud Product Owner you will sit within the UK Fraud Servicing team and lead a technology feature team which is working to deliver changes to help resolve the issues of customers who have been victims of fraud. You will help the business implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
**Working Flexibly**
business needs.
**Hybrid Working**
Please discuss the detail of the working pattern options for the role with the hiring manager.
**What will you be doing?**:
- Supporting the strategy, planning, stakeholder involvement and in-life optimization of products specifically focussed on Dispute case management for various business areas
- Interacting regularly with business stakeholders, Agile features team, external programme teams and 3rd party vendors
- Utilising excellent communication, stakeholder management and interpersonal skills
- Developing innovative approaches to managing the product roadmap and MVP definitions to enhance customer experience and achieve product delivery excellence
- Communicating detailed project requirements, controlling scope, tracking changes and reviewing deliverables meet requirements
- Analysing and translating a business strategy into a product strategy and determining the best ways to meet the business needs via technical solutions
- Maintaining a product roadmap, which avoids bottlenecks and conflicting demands and sequences outcomes in order to enable the efficient allocation of resources
- Developing custom business solutions, finding ways to quickly identify and resolve problems
**What we’re looking for**:
- Strong analytical skills with data driven approach and ability to grasp technical design
- Experience in understanding business need, documenting the requirements for the engineering team to deliver to the business
- Experience in stakeholder management, strong interpersonal, negotiation and persuasion skills
- Experience in Agile ways of working (Scrum framework)
**Skills that will help you in the role**:
- Experience in Agile ways of working, including using Jira
- Knowledge of disputes and chargebacks processes
- Experience with Pega platform and/or Smart Disputes software
- Sound judgment in a wide variety of business matters
**Where will you be working?**
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997.
We purchased the building from the landlord in early 2018 as a sign of our commitment to investment in Northampton. Plans to further develop this Campus-style location are under way to allow for a real collaborative work environment. Based just off the A45 it is easily accessible by both car and bus routes.
LI-Hybrid
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