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Engagement Worker

4 months ago

Greater Manchester, United Kingdom Community Led Initiatives Full time

**Job Title**:Engagement Worker

**Salary**: £25,500 per annum

**Contract Type**: Fixed Term until 31st March 2025

**Working Hours**: 37.5 hrs per week

**Location**: Greater Manchester

**Responsible to**: Assistant Service Manager

**Overview**

At CLI through our dedicated support services, peer-led mentoring, and practical and emotional support, we help people who have experience of the criminal justice system, addiction, homelessness, and mental ill-health, to recognise their potential as individuals, build their self-worth, their self-esteem and achieve their aspirations.

Our support and mentoring help people build a more fulfilling life and see how they can become part of, and positively impact, their community.

We work in partnership with other organisations that are striving to deliver positive impacts, support change, and share our commitment and values.

And we actively welcome those with lived experience of offending, addiction, homelessness, or mental health issues as part of our team. Where others see risk, we see opportunity.

We believe everyone deserves to feel valued, to be happy, to belong.

**What you will be doing?**

Working closely with CLI’s Assistant Manager and the Housing First Team Leader, the Engagement Worker is responsible for coordinating and providing a personalised, trauma informed support service to people with complex needs facing multiple exclusion in line with Housing First Principles.

The Engagement Worker will be responsible for coordinating and providing a person centred, strength-based support service in line with Housing First principles to create long term sustainable tenancies by increasing independence and maximising connectivity with the local community.
- People first - people are our top priority. We care so everyone can be their best.
- Community - our actions and support help build stronger communities where people can find their place and thrive.
- Transformation - we do challenging work, creating positive change that helps people move on with their lives.
- Excellence - we strive to always be our best, to exceed expectations, to learn from our mistakes.
- Trust - we trust ourselves, our colleagues and those we work with to do the right thing, to show integrity, acceptance, respect and fairness in all we do.

**What we are looking for?**
- To have an understanding of the complex interdependencies of mental health and substance abuse and offending behaviour
- A creative approach to problem solving; getting and keeping people engaged demonstrating empathy
- Promote the rights, responsibilities and informed choice of the people receiving the service, acting as an advocate to promote independence.
- Adaptability to changing and emerging needs as the pilot develops demonstrating flexibility and resilience in challenging situations
- High level of relationship skills:

- Empathy; caring; acceptance; mutual affirmation; an encouragement of responsible risk taking; supportive and constructive challenge and positive expectation for the future.
- Experience of data collection, administration and recording procedures with the ability to maintain accurate case notes and organise own case load to support the national evaluation
- Demonstrable coaching skills in promoting independence
- Professional and value led with integrity, inclusivity, and respect for diversity
- Ability to quickly build rapport; being persistent, determined and resilient
- Ability and commitment to working with vulnerable customer groups and people with complex needs - at a pace and way in which they choose to work
- To show leadership qualities; skills of a strong negotiator; ability to advocate and be diplomatic
- To have a sense of humour, be personable and accept that things won’t go as you think
- The ability to work effectively with partner agencies and develop contacts and networks across a wide range of local services
- Ability to work across Greater Manchester to meet service delivery demands when required.
- Full driving licence, own car and business insurance is essential.

**What we offer?**
- Competitive salary with annual salary reviews
- Training opportunities and career development
- 28 days annual leave plus bank holidays
- Christmas closure between Christmas and New Year for all employees
- Life insurance (5x annual salary)
- Reflective practice - a group process that helps us to grow and develop professionally and personally, support us to build resilience and offers the space to consider how to balance work and life pressures
- Company phone and laptop provided to all staff
- Annual awards ceremony and celebration

**Job Types**: Full-time, Fixed term contract

**Salary**: £25,500.00 per year

Schedule:

- Monday to Friday

Work Location: In person