Senior Learning Experience Designer

6 months ago

London, United Kingdom Freshworks Full time

**Company Description**
Company Overview: Freshworks is a dynamic and rapidly expanding SaaS company dedicated to delivering innovative customer engagement software solutions. With a strong focus on customer success, Freshworks empowers businesses to foster meaningful connections with their customers and drive revenue growth. The Revenue Enablement team is looking for a creative, organized, tech savvy Learning Experience Designer (LxD) with experience working across multiple instructional delivery modalities to join our team in London.

Key responsibilities:

- Global Scalable Training: Design cutting-edge training (live in-person, live virtual, and asynchronous) that can be scaled globally, including exercises, tutorials, job aids, knowledge assessments, social or connected learning strategies, and multimedia-based assets.
- Information Architecture: Write and structure information to have a logical flow and be easily understood, taking into account learning science principles.
- ELearning Design: Use eLearning authoring tools to design online learning experiences, with a focus on structuring content and writing, to partner with eLearning developers.
- Ongoing Quality Assessment: Continuously evaluate solutions for quality, scalability, behavioral impact, and business impact.
- Technology-Enhanced Learning: Leverage technology to enhance learner access to materials and provide just-in-time learning opportunities. Continually innovate learning technology to create engaging, memorable experiences.
- Innovative Learning Solutions: Stay updated on learning approaches, technology, and tools through continuous research, ensuring that our solutions remain innovative.
- Outcome-Oriented Assessment: Develop assessments that effectively measure learner outcomes and performance.

**Qualifications**
Preferred Qualifications:

- Graduate degree in learning design, learning science, instructional design, educational psychology, or similar field
- 3+ years of experience designing online instructional activities, live workshops, learning experiences (including interactive eLearning modules and job aids) to support adult learners
- Strong organizational and project management skills.
- Excellent communication, presentation, and interpersonal skills
- Exceptional writing and editing skills
- Working knowledge of eLearning authoring tools, such as Articulate 360 (Rise & Storyline), Camtasia, Vyond, Canva, and the Adobe Creative Suite
- Experience creating learning evaluation plans
- Ability to work independently and collaboratively in a fast-paced environment
- Strong knowledge of inclusive and accessible design, including WCAG
- A proactive and adaptable mindset with a commitment to continuous improvement and learning

**Additional Information**

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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