Underwriter (Tier 1)

3 weeks ago


Chatham, United Kingdom MERJE Ltd Full time

**£27,000 - £32,000 DOE plus benefits
Monday - Friday Full Time
Based in Chatham**

Do you have a minimum of 2 years previous experience in a mortgage administration or underwriting role within a Bank or Building Society?

3 years’ experience of working within financial services is essential with detailed knowledge of FCA/PRA regulation re-residential/BTL mortgages.

If this sounds like something you are looking for, please get in touch to hear more about an opportunity to join a forward-thinking team, in a growing business based in Chatham.

**Underwriter Role**:
**Responsibilities**:

- Offer mortgages to approved borrowers, within assigned mandate level and agreed service standards, requesting any outstanding information if required.
- Review agreement in principle requests in a timely manner, ensuring that the information meets the requirements of the Lending Policy.
- Communicate with intermediaries on declined cases, handle objections and provide objective feedback.
- Provide telephone support as required to ensure customer service standards are managed and maintained.
- Manage escalations and resolve technical queries from other team members.
- Respond to complaints within SLA’s seeking advice and guidance from Senior Underwriters where necessary.
- Identify any potentially fraudulent activity and escalate any concerns to Senior Underwriters, Line Managers or Compliance Department immediately.
- Support the Completions Consultant where required with technical queries.
- Participate in any ad hoc or strategic project work as and when required.
- Participate in User Acceptance Testing as required.
- Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
- Ensure that you fully understand and comply with the organisation’s Risk Management & Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you put customers at the heart of everything you doand treat data as an important corporate asset which must be protected and managed.

**Essential Experience & Skills**:

- 2 years previous experience in a mortgage administration or underwriting role within a Bank or Building Society.
- 3 years previous experience of working within the financial services industry.
- Detailed level of knowledge of FCA/PRA regulation re residential/BTL mortgages.- If you would like this job advertisement in an alternative format, please contact MERJE directly._


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